Client Care Associate

About the job

Louis Vuitton Aventura is seeking an organized, motivated and results oriented Full-Time Client Care Associate to join its team!

A Client Care Associate will be an ambassador of the Brand, with a special and strong emphasis on after sales service. You will ensure that every Client is treated according to the Louis Vuitton Promise. As a Client Care Associate, you will discover your Clients and their every need. You will guide them by cultivating trusting relationships and making sure they feel cherished, understood and a special part of the Louis Vuitton family. As the voice of Client Services in the store, you will champion all services offered by Louis Vuitton, as well as mentor and coach teams to make the difference with every Client.

Job responsibilities

In this role, you will ensure our Clients are updated at all stages of the repair process, contributing to an overall rewarding client experience. You will consistently follow up with clients regarding their items or inquiries, and be creative in exploring options or recommendations that would best suit the client and company. Our Client Care associates master an in-depth knowledge of the Brands technological aspects, processes and procedures. You will also work as a business partner with the Operations team to define a smooth Back of House process and routine in order to best support the Client Experience.

Essential duties and responsibilities of a Client Care Associate include:

• After Care Services

• Policies and Procedures

• Inventory Management

• Quality Control

• Client Satisfaction

Profile

This is an opportunity for client-centric individuals who thrive in a fast-paced environment. We encourage someone who is eager to contribute their creativity and skill to the success and strong heritage of the brand. The ideal candidate will effectively communicate and educate clients on the intake, repair, and follow-up process to set clear expectations. You will encourage a service mentality with a dedication to elevating the client experience.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

The appointed candidate will be offered an hourly rate in the range of USD $23-$28 plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions - *pending hours worked.