exl Service.com (India) Private Limited
Erie, Pennsylvania
Client Engagement Leader-Data & AI
Job details
- Location
- Erie, Pennsylvania
- Work type
- Hybrid
- Posted
- 4 weeks ago
- Apply on
- fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com
About this role
- Act as a subject matter expert in Insurance data, analytics, and AI, providing strategic and tactical advisory support to senior business leaders.
- Partner with clients to define and deliver data and AI roadmaps, including transformation initiatives, target operating models, and execution priorities.
- Lead client discovery and working sessions to understand business needs, diagnose gaps, and recommend scalable, value-driven data solutions.
- Collaborate closely with client stakeholders and internal EXL teams to build strong relationships, identify growth opportunities, and expand engagements.
- Develop business proposals, solution architectures, and RFP responses by working with SMEs, technologists, and strategic alliance partners.
- Own end-to-end project, client, and team management, ensuring timely delivery, issue resolution, and adherence to quality standards.
- Provide technical guidance across AI, data management, analytics, visualization, automation, and data science initiatives across the insurance value chain.
- Ensure industry best practices, DataOps standards, and cloud-based data solutions are consistently applied across engagements.
- Drive continuous improvement through problem diagnosis, process optimization, and innovative solution design.
- Foster a strong learning culture within the team, encouraging innovation, research, and adoption of emerging technologies and industry trends.
Responsibilities
- Act as a subject matter expert in Insurance data, analytics, and AI, providing strategic and tactical advisory support to senior business leaders.
- Partner with clients to define and deliver data and AI roadmaps, including transformation initiatives, target operating models, and execution priorities.
- Lead client discovery and working sessions to understand business needs, diagnose gaps, and recommend scalable, value-driven data solutions.
- Collaborate closely with client stakeholders and internal EXL teams to build strong relationships, identify growth opportunities, and expand engagements.
- Develop business proposals, solution architectures, and RFP responses by working with SMEs, technologists, and strategic alliance partners.
- Own end-to-end project, client, and team management, ensuring timely delivery, issue resolution, and adherence to quality standards.
- Provide technical guidance across AI, data management, analytics, visualization, automation, and data science initiatives across the insurance value chain.
- Ensure industry best practices, DataOps standards, and cloud-based data solutions are consistently applied across engagements.
- Drive continuous improvement through problem diagnosis, process optimization, and innovative solution design.
- Foster a strong learning culture within the team, encouraging innovation, research, and adoption of emerging technologies and industry trends.
Qualifications
- Bachelor’s/Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply.
- 10+ years of data and analytics consulting experience from a professional or management firm and has strong focus in insurance industry.
- Experience in working in dual shore engagement and must have experience in managing large programs – Insurance Analytics CoE and multiple clients directly.
- Demonstrated experience across analytics value chain and has delivered multiple data, AI, Automation, Predictive modeling, Business consulting and delivery assignments.
- Competitor analysis, Ad-hoc data analysis and application of First principles thinking approach to solve business problems.
- Complete understanding and demonstrated experience of Cloud Services (AWS), modern data architecture, governance, and trending practices in AI. Strong grasp of the latest tools within the market.
- Strong record of achievement, solid analytical ability, and an entrepreneurial hands-on approach to work
- Outstanding written and verbal communication skills
- Able to work in fast pace continuously evolving environment and ready to take up uphill challenges.
Hybrid: Erie, PA