Client Reference Program Manager - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

 

The OI Provider Client Reference Program Manager provides strategic oversight to establish the framework and operational infrastructure for a scalable reference program, including governance, materials, assets, workflows, stakeholder alignment, reporting, performance measurement, and continuous improvement priorities, ensuring the program delivers measurable impact supporting sales effectiveness, client engagement, and growth priorities.

 

Requires close collaboration and partnering with a peer responsible for day-to-day execution and facilitation of client reference call planning.

 

Operating in a highly matrixed environment, this role collaborates closely with

• Marketing ensuring reference materials align with brand standards while identifying opportunities to develop white papers, thought leadership content, and other collateral that can be leveraged to support growth and sales efforts
• Product establishing a structured feedback program, including processes and systems to capture, analyze, and operationalize insights from both participants and customers to continuously enhance sales effectiveness
• Client Engagement supporting NPS and other client listening initiatives aligning on preparedness, post-survey action planning, and initiatives designed to improve client engagement and satisfaction

 

This is an individual contributor role with no direct people management responsibilities. Success requires strong program ownership, executive-ready communication, data-driven decision-making, and the ability to translate internal (sales and markets teams) insights, along with client insights, into practical actions that support deal velocity and long-term growth priorities.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Strategic Leadership, Governance & Program Ownership
  • Own the strategy, governance and operating model for the Client Reference Program
  • Develop and execute a multi-year roadmap aligned to Provider Growth objectives, sales effectiveness priorities, and enterprise growth goals
  • Establish scalable processes, controls, and performance frameworks that ensure program consistency, compliance, and operational excellence
  • Provide data-driven guidance on program performance, growth opportunities, and client engagement strategies
• Operational Excellence & Cross-Functional Coordination
  • Design and optimize standardized operating procedure (SOP) workflows, tools, and technologies to improve efficiency, user experience, and program scalability leveraging modern AI productivity tools to streamline business processes
  • Influence and align stakeholders across Sales, Product, Marketing, Operations, Value Management, and Commercial teams to drive execution against shared priorities
  • Establish governance, communication, and reporting processes that promote accountability, transparency, and consistent program execution
  • Resolve operational or organizational challenges impacting program delivery outcomes
  • Lead continuous improvement, including adoption of AI-enabled best practices
• Data & Performance Management
  • Define and manage key performance indicators, dashboards, and reporting frameworks to measure program effectiveness and business impact with Sales Operations teams
  • Ensure data integrity and governance across systems and reporting processes including effective use of salesforce Growth Office (SFGO) and enterprise approved AI tools for automation and scale
  • Leverage analytics and insights to drive continuous program improvement and demonstrate value to the business
  • Adept at listening, providing feedback, fostering collaboration, challenging status quo

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cstrong%3ERequired Qualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E5+ years of experience in client advocacy, sales enablement, program management, or related strategic functions%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E5+ years of experience leading complex, cross-functional initiatives in a matrixed environment%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EDemonstrated experience engaging and motivating sales and market facing teams%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EDemonstrated experience and ability to adapt technology and incorporate digital tools and platforms to enhance client engagement and the reference program supporting sales and market facing teams%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EDemonstrated experience owning end-to-end programs independently with enterprise-level impact, from start to finish%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EExperience influencing internal stakeholders and driving action without direct authority%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EProficiency with Salesforce, Microsoft 365 tools, data visualization / reporting platforms%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EDemonstrated strategic thinking with ability to translate data and analytics insights into actionable plans and operational execution%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EAble and willing to travel approximately 25% of the time as business needs dictate%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cstrong%3EPreferred Qualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EExperience designing, executing, or expanding Client Reference or Advocacy programs%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EHealthcare industry experience (e.g., revenue cycle, utilization management, analytics)%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EExperience leveraging AI or automation to improve processes and operational efficiency%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EDemonstrated strategic thinking and stakeholder facilitation skills%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from %2491,700 - %24163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cstrong%3EApplication Deadline: %3C/strong%3EThis will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp style=%22text-align:center;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Ci%3EAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. %26nbsp; %26nbsp;%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22text-align:center;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22text-align:center;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22text-align:center;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Ci%3EUnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.%3C/i%3E%3C/span%3E%3C/p%3E%3Cp style=%22text-align:center;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22text-align:center;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Ci%3EUnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.%26nbsp;%3C/i%3E%3C/span%3E%3C/p%3E

Job Details
Job: Business Development/Sales Sup
Primary Location: US-MA-Boston
Organization: Mkt Provider Other
Schedule: Full-time
Number of Openings: 1