Clinic Manager, Ophthalmology

%3Cp%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to %3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 target=%22_blank%22%3EU.S. News %26amp; World Report%3C/a%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3Cbr%3EThe Clinic Manager %26nbsp;leads daily clinic operations and supervises multidisciplinary staff to ensure high-quality patient care and service. This role promotes effective communication, sets performance goals, mentors team members, and monitors workflow to maintain compliance with organizational policies and procedures. The Clinic Manager oversees key operational processes, including patient access, scheduling, insurance verification, referral tracking, billing compliance, and clinic efficiency metrics, while implementing process improvements to enhance service delivery and ensure adherence to HIPAA and quality standards. In addition, the role supports the clinic’s financial performance by managing revenue cycle activities, maintaining internal controls, monitoring expenses, assisting with budgeting, and partnering with leadership to track financial outcomes and improve collections. Through accurate reporting, compliance with accounting practices, and responsiveness to audit recommendations, the Clinic Manager contributes to the overall efficiency, financial health, and success of the clinic.%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3EThis position is accountable for the day to day management of the operations of the clinic including but not limited to: Supervising and developing staff, delivering %22Best Practice Customer Service Standards%22 and effective implementation of clinic work processes utilizing institutionally determined standards.%26nbsp;%3Cbr%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%3Cul%3E%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli%3EPaid Time Off, available day one%3C/li%3E%3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli%3EPaid Parental Leave Benefit%3C/li%3E%3Cli%3EWellness programs%3C/li%3E%3Cli%3ETuition Reimbursement%3C/li%3E%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli%3E%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ERequired%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EBachelor%27s Degree in Business Administration, Nursing, Health Care Administration, Allied Health, or related field.%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E5 years of responsible administrative experience in patient care environment to include%26nbsp;%3Cbr%3E2 years of supervisory experience%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EPreferred%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EMaster%27s Degree%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EManages and supervises staff to achieve institutionally determined standards to include: effective communication with staff, physicians and patients, providing feedback, goal setting, responding to patient and staff needs and mentoring and coaching staff to achieve performance improvement and monitors work flow and ensures adherence to policies and procedures; recommends and/or implements changes as necessary to maintain efficiency.%3C/li%3E%3Cli%3EMaintains high level of customer service to all internal and external customers by communicating performance standards and expectations to clinic staff, coaches, mentors and develops staff, administering customer satisfaction surveys and responses to them and orient and train staff on specific clinic work processes.%3C/li%3E%3Cli%3EOrganizes and directs operational processes including: Access to care, telephone service/response times, clinic dwell times, practice and procedure changes, insurance verification, timely submission and completeness of charges, billing compliance, cancellations/bumped appointments, referral tracking and follow up, registration, quality control of correspondence, scheduling and staffing to ensure excellent patient care and service and HIPAA compliance.%3C/li%3E%3Cli%3EMonitors and manages clinical processes including: compliance with clinical policies and nursing practice, adherence to the National Patient Safety Goals, maintaining compliance with Joint Commission standards and PQRI and other clinical measure of performance.%3C/li%3E%3Cli%3EEnsures successful financial performance of the clinic including: monitoring adequate financial controls for appointments, charges and payment functions, works with business manager to develop clinic budget, tracks performance and variance to budget, ensures appropriate accounting practices and procedures are followed, prepares and submits various budgetary reports, oversee purchasing and expense management, collaborates with business manager and team leader to ensure successful collections effort, maintains standard of system internal controls over financial transactions including dual control of cash handling and provides appropriate and positive response to internal audit recommendations.%3C/li%3E%3Cli%3EMaintains patient confidentiality in accordance with university and departmental policy.%3C/li%3E%3Cli%3EDesigns, executes, and maintains effective system of internal controls which provides reasonable assurance that operations are effective and efficient, assets are safeguarded and financial information is reliable.%3C/li%3E%3Cli%3EEnsures compliance with applicable laws, regulations, policies and procedures.%3C/li%3E%3Cli%3EPerforms other duties as assigned.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%3E%26nbsp;%3C/p%3E