Communication Representative (Switchboard); 0.5 FTE; Day Shift
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Apply to Communication Representative (Switchboard); 0.5 FTE; Day Shift at UnityPoint HealthJob details
- Location
- Madison, Wisconsin
- Work type
- Onsite
- Compensation
- $38,106/yr
- Posted
- Jun 16, 2026
- Apply on
- careers.unitypoint.org
About this role
We’re seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication.
Key Responsibilities & Skills:
Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization
Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors
Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams
Coordinate after‑hours communication, relay messages to on‑call staff, and maintain up‑to‑date contact lists and on‑call schedules
Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs
Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions
Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records
Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Tuition reimbursement to help further your career and adoption assistance to help you grow your family.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.
Join our team of experts and make a difference with UnityPoint Health.
Required Qualifications:
- High school diploma or equivalent
- One year of experience as a secretary, receptionist, or in customer service in a busy public office.