Community Care Services Eligibility Director (WACO, TX)

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Community Care Services Eligibility Director 
Job Title: Director III 
Agency: Health & Human Services Comm 
Department: CCSE Director & Admin 
Posting Number: 17510 
Closing Date: 06/15/2026 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Range: $7,716.66 - $13,051.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-28 
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 35% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: WACO 
Job Location Address: 801 AUSTIN AVE STE B-30 
Other Locations: Austin; Dallas; Fort Worth; San Antonio; Temple 
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 
97E0,SEI15 
 
 

Job Description:

Director III: Texas Health and Human Services Commission (HHSC) Community Services (CS) department seeks a highly qualified candidate to fill the position of Community Care Services Eligibility (CCSE) Director III. This position reports directly to the Associate Commissioner for Community Care Services (CCS). The CCSE Director III oversees 696 Community Services regional staff and operations. Directly supervises seven Regional Directors over 11 Health and Human Services regions and is responsible for overseeing the Community Care Eligibility staff statewide. Responsible for State Office Program Operations. Performs highly advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning. Work involves establishing the strategic plan, goals, and objectives of the office; managing interest lists for programs where the demand for services and support outweigh available resources to ensure program enrollment targets are met; develops policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinates and evaluates program activities; reviews and approves budgets for programs costing over $87 million; recommends and implements process improvements. Represents the agency at meetings and conferences, works with legislative office staff, stakeholders, other agency staff, consumers, their families and other interested parties. Staff employee personnel actions with Legal, HR and Civil Rights and recommends appropriate personnel actions in compliance with HHS HR policies. Participates in contract development, legislative appropriations request (LAR) development and bill analysis during legislative sessions. Conducts presentations for Executive Leadership. Works with other HHSC and CCS Directors, coordinates and collaborates with other HHSC program offices, including Medicaid Eligibility for People with Disabilities (MEPD), Budget Operations and Cross Divisional offices. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.                 

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Directs and manages the operations and activities of the Office of Community Care Service Eligibility, including programs providing a broad range of community care services for individuals who are older and individuals with disabilities to support independent living in the community and as an alternative to institutional care in nursing facilities. Develops and performs strategic planning and develops short-,mid-, and long-term goals and objectives; develops, reviews, approves and implements guidelines, policies, procedures and rules consistent with state and federal laws and regulations. 35% Directly manages seven Community Care Services regional directors and oversees the management of staff in state office and in field offices statewide. 25% Participates in the agency legislative process by performing bill analysis, developing testimony, reports, and correspondence; formulating fiscal notes; developing implementation plans; and directing implementation activities relating to improvement and/or expansion and reduction of programs affecting long-term services and supports. Prepare responses to requests from the legislature and Legislative Budget Board. 15% Manages interest lists for programs where demand for community-based services and supports outweigh available resources. Manages and oversees program enrollment to ensure enrollment targets are met. 15% Analyzes statistical and operations data, interprets results, and prepares reports. Services as a resource for legislators, other elected officials, government entities, and the general public, and participates in task forces, committees and interagency workgroups. Represents the department by making presentations, providing information and resources, collaborating with stakeholders, advocacy organizations, other state agencies and federal partners. 10%                      

Knowledge Skills Abilities:

Knowledge of human services programs, policies, procedures, and relevant laws; particularly Community Care Services. Knowledge of public administration and management techniques. Knowledge of program planning and implementation. Knowledge of project management practices. Knowledge of the legislative process and Texas Medicaid and entitlement programs. Ability to direct and organize program activities. Ability to lead in an environment of change. Ability to establish program goals and objectives that support the strategic plan. Ability to identify problems, evaluate alternatives and implement effective solutions. Ability to gather, assemble, correlate, analyze and evaluate data, facts, and large budgets. Ability to develop and evaluate policies and procedures. Ability to prepare concise reports and presentations. Ability to plan, assign, manage, and supervise the work of others. Ability to make decisions and provide leadership and organizational advice. Ability to express oneself clearly orally to interact and communicate professionally and effectively with stakeholders, legislators, agency leaders, and managers. Skill in managing multiple and competing priorities. Skills in interpreting and applying federal and state laws, regulations, policies, rules and requirements in health and human services. Skills in formulating written communication for a variety of audiences. Skills in managing cross-organizational projects including plan development and implementation strategies. Skill in working with diverse groups, mitigating differences and developing solutions.

Registration or Licensure Requirements:

n/a

Additional Information:

Other locations to be considered: Dallas/Fort Worth, Houston, San Antonio, Temple, Waco areas.

Initial Selection Criteria:

At least five years supervisory/managerial or leadership experience in state government. Experience overseeing community and social service programs. Graduation from an accredited four-year college or university is preferred.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.