Complaints Section Supervisor (HP V) - HFEMSD

Department Information

At The Colorado Department of Public Health and Environment (CDPHE) we are dedicated to the Colorado for All philosophy - working toward a Colorado where everyone has the opportunity to succeed. 

We support the basic human rights of our neighbors regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education level, disability, socio-economic status, or any other visible or invisible identity. We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we strongly encourage individuals from diverse backgrounds to apply.

IMPORTANT INFORMATION:

• The referral list generated by this position announcement may be used to fill multiple position vacancies and may be extended.
• This position will have hybrid workplace options available, at the discretion of the supervisor and based on business needs. The employee will still be required to report to the agency address listed on this announcement.
• This position is open only to classified permanent employees of Health Facilities and Emergency Medical Services Division (HFEMSD) within the Colorado Department of Public Health and Environment. Applications will not be considered from any individuals not specifically covered by these strict eligibility requirements.  

Be BOLD.....Make a REAL difference . . . join us in serving our communities advancing Colorado's health and protecting the places we live, work, learn, and play, to create a healthy and sustainable Colorado where current and future generations thrive.

CDPHE offers: 

• Free parking and access to RTD bus lines.

• Flexible working arrangements

• Retirement ( PERA options), Medical and dental health plans

• Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year and generous personal time off

• Tuition assistance 

• Wellness programs

• Professional development opportunities on a wide variety of subjects

• Career advancement opportunities throughout the State system

Some positions may qualify for the Public Service Loan Forgiveness (PSLF) Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch

Description of Job

The Work Unit: 

The Health Facilities and Emergency Medical Services Division (HFEMSD) is responsible for the oversight and enforcement of a broad range of federal and state statutes and regulations applicable to a wide variety of healthcare facilities and services in Colorado, including hospitals, clinics, ambulatory surgical facilities, renal dialysis centers, emergency medical services providers, designated and non-designated trauma centers, long term care facilities and many other specific types of healthcare services. The division licenses, certifies and surveys healthcare facilities and services; provides patient safety and healthcare quality programs; recognizes emergency medical service (EMS) education programs; certifies EMS providers and licenses air and ground ambulance services operating within the state. 

This work unit exists to (1) Protect and improve the health, safety, and welfare of patients and clients in health care agencies in the State of Colorado, by securing compliance of licensed and certified agencies and providers, utilizing applicable State laws and regulations, (2) to provide public information on health care agencies, (3) and to assure compliance with applicable laws, regulation codes and professional standards of practice.

What You Will Do: 

This position is responsible for training, mentoring and supervising a team of six or more Health Professional IIIs and/or IVs to ensure complaint investigations are conducted in an efficient, effective, and consistent manner with a focus on resident-centered outcomes. This position reports directly to the Section Manager and is responsible for the following: 

• Supporting workload priorities, coordination and assignment of workload. 

• Carrying out and participating in field complaint inspections and leading, supervising, training and supporting field staff. 

• Reviewing complaint investigation files for organization and completeness, reviewing deficiencies for completeness and providing constructive feedback to minimize deficiency edits and corrections and ensure proper final disposition of work products.

• Supervise staff – including coaching, mentoring and feedback, approve work/leave time, conduct progress and performance evaluations and participate in formal counseling and personnel actions with the manager. 

• Represent the Division to assist with resolving conflicts with providers and other parties, as a speaker and representative for policy, conference and regulatory meetings/gatherings. 

• Perform workload tracking and monitoring and work with the manager to meet program deadlines. 

Key Responsibilities:

• Works collaboratively with the program manager to plan, prioritize, and assign workload, and analyze and monitor workflow and progress to ensure the quality and quantity of work meets standards, deadlines for deliverables, and program goals and objectives.

• Provide field supervision on an individual and team basis providing constructive feedback, training and coaching to optimize performance and investigative expertise.

• Provide advanced training with strong directions, support and demonstration of process for staff and team members with little to no experience in this level of investigation.

• Performs complaint investigations for egregious matters of concern with one or more additional staff and assumes full responsibility for distribution and assignment of investigative tasks to others, the direction, scope and depth of investigation and evaluation of the final work product for decision making.

• Assesses and evaluates health care facility quality of care, services and treatment of residents/patients as well as facility practices through observations, record reviews and interviews with residents, staff, family members and outside agencies and medical professionals.

• Perform other duties and tasks assigned which may include attending meetings, special short-term projects, representing the Division at meetings, giving presentations, and speaking at conferences.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Class Code & Classification Description:

C7C5XX Health Professional V

Minimum Qualifications:

NOTE: An applicant may meet the minimum qualifications for this job in one of two ways: They may qualify through their work experience alone or through a combination of education and work experience.

Experience Only: 

Eight (8) years of relevant experience in health care in a facility or program regulated by the Health Facilities and Emergency Medical Services Division, experience in healthcare regulatory compliance or surveying, or closely related experience. 

OR

Education and Experience: 

A combination of related education in Public Health, Social Work, Nursing, Healthcare Administration, Psychology, or closely related field, and/or relevant experience in health care in a facility or program regulated by the Health Facilities and Emergency Medical Services Division, experience in healthcare regulatory compliance or surveying, or closely related in an occupation related to the work assigned equal to eight (8) years.

**This experience must be substantiated within the Work Experience section of your application. "See Resume" will not be accepted. In addition, part-time work will be prorated.**

PREFERRED QUALIFICATIONS:

In addition to the minimum requirements, the successful candidate in this position will have the following highly desirable experience and competencies: 

• Two years of previous surveyor work experience. 

• Prior supervisory experience. 

• Surveyor Minimum Qualifications Test (SMQT) certification. 

CONDITIONS OF EMPLOYMENT: 

• A pre-employment background check will be conducted as part of the selection process.

• Critical Status: Must be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.

• Critical Status: Must be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place. 

• TRAVEL: 

  • Monthly travel of up to 50% in order to conduct surveys of health care facilities across the state of Colorado.

  • On average, 1 overnight stay in a hotel, when traveling. 

• PHYSICAL DEMANDS:

  • Must be able to lift and carry up to 45lbs. of equipment for extended periods of time.

  • Must be able to walk or stand for extended periods of time including climbing multiple flights of stairs.

• Must be vaccinated against COVID19.*See Note

• Must obtain an influenza shot annually prior to the onset of the flu season or wear a mask while on facility/agency premises.**See Note

• Must be willing to work in environments where contagious diseases may be present. Must be able to perform annual fit testing for N-95 masks, as well as complete annual training on donning and doffing of personal protective equipment (PPE). 

• Must be able to work occasional evening, night, weekend, or holidays depending upon circumstances of survey or complaint.

• Requires the use and operation of state fleet vehicles.***

• *Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the most recent State of Colorado’s Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment

• **Religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission’s vaccination guidance.

• *** Conditions apply to use of fleet vehicles such as location and availability.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: [email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

Supplemental Information

A complete application packet must include:

• Completed State of Colorado application.

• COVER LETTER: describing how your professional and relevant supervisory experience aligns with the preferred qualifications of this position. 

• If using education to qualify for this position a copy of your transcripts (unofficial acceptable) or diploma must be provided with application. Transcripts must be attached to your colorado.gov/jobs application.

• If you are a veteran, a copy of your DD214 must be attached to your colorado.gov/jobs application.

The Selection Process:

• All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.

• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

E-Verify: 

CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

ADAAA Accommodations:

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at [email protected] or call 303-692-2060, option 5.

Benefits

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.  Please click the following link for detailed information:  www.colorado.gov/pacific/dhr/benefits 

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
 

Supplemental Questions

Required Question

Agency Information

EmployerState of ColoradoAddress See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/