Compliance & Audit Specialist

Accelerate your career at the largest 100% Family-Owned Tire & Automotive Dealer in the U.S.  Lead a multi-unit team for one the most innovative and high-growth companies in the US, in one of the most innovative industries, Automotive Service!

Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 45years ago, we have been raising the bar in the tire and automotive service business. As the country’s largest family-owned and operated automotive service provider, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service.  Now with new products and services needed to maintain modern vehicles, Tire Discounters and its many other brands like Chip’s Auto Glass and Butler Tires and Wheels are growing and expanding like wildfire. 

Over 2000 strong, our team members are the best in the business, a true employer of choice.  We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and more!

The Compliance and Audit Specialist (CAS) at Tire Discounters is instrumental in providing essential support across various company locations, including stores, offices, and warehouses. Entrusted with access to sensitive financial and operational information, the CAS diligently upholds regulatory standards and internal guidelines. Primary responsibilities include overseeing refund requests, generating invoices, and conducting audits to safeguard the company's financial well-being. With initiative-taking measures and meticulous attention to detail, the CAS mitigates risks and boosts operational efficiency, making a significant contribution to Tire Discounters' overall success.

ESSENTIAL FUNCTIONS:   

• Manage the refund request email inbox by monitoring, organizing, promptly replying to emails from stores and field staff, and adding any needed documentation/information to the corresponding refund request on the SharePoint site
• Review all pending requests from refund request SharePoint site, meticulously verifying data, including details such as customer information, reason for refund, and resolution status, enabling a thorough review and analysis of refund trends over time.
• Maintain an up-to-date record of refund requests by regularly updating the refund requests with new entries, status updates, and resolution notes.
• Creates invoices in the Tire Discounters point of sale system. Accurately generates invoices for various transactions, ensuring compliance with pricing policies and tax regulations.
• Provide store support via phone and email with prompt, courteous communication and offer assistance and guidance on compliance-related matters, refund procedures, and system queries.
• Complete assigned inquiries from the Audit email inbox by thoroughly researching, analyzing, and responding to in a timely manner, by investigating discrepancies, gathering relevant information, and communicating findings to the appropriate stakeholders.
• Audit employee purchases, flagging any suspicious or potentially fraudulent activity, anomalies, discrepancies and alerting the Compliance & Audit Supervisor for further investigation and resolution.
• Leverage the functionality of MS Excel to perform data analysis and generate insightful reports to identify trends, patterns, and areas for improvement, to aid in decision-making processes and planning initiatives.
• Collaborate with the store personnel to retrieve additional supporting documentation to  resolve discrepancies and ensure efficient resolution of issues.
• Be flexible and adaptable to take on additional responsibilities or participate in special projects as needed to support the goals and objectives of the Compliance & Audit department and the organization as a whole.