Meta
Austin or Burlingame or New York
Contact Center Efficiency Operations Lead
Job details
- Location
- Austin or Burlingame or New York
- Work type
- Hybrid
- Compensation
- $136,000 - $195,000/yr
- Posted
- 3 weeks ago
- Apply on
- metacareers.com
About this role
Bachelor's in Business/Operations/Industrial Engineering; 5+ years in contact center ops with cost reductions; strong metrics knowledge; Lean Six Sigma Green Belt.
What you'll do at Meta:
- Reduce AHT
- Optimize FCR
- Improve Schedule Adherence
Apply to this Contact Center Efficiency Operations Lead role at Meta with a tailored resume on ApplyBolt.