VA Dept of Human Resource Management
Altavista or Richmond or Virginia

Contact Center Escalation Support Tech - 00436

Onsite$43,050 - $49,508/yrPosted 2 weeks ago

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Job details

Location
Altavista or Richmond or Virginia
Work type
Onsite
Compensation
$43,050 - $49,508/yr
Posted
2 weeks ago
Apply on
careers.pageuppeople.com

About this role

Experience in contact center/customer service with escalations, mentoring or supervisory experience, troubleshooting telephone/network/software issues, familiarity with call monitoring/workforce tools, strong written/verbal communication, documentation and de-escalation skills.

What you'll do at VA Dept of Human Resource Management:

  • mentoring technicians
  • resolving escalations
  • monitoring performance

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About VA Dept of Human Resource Management

VA Dept of Human Resource Management
Altavista or Richmond or Virginia