COORDINATOR, GUEST SERVICES-(Part Time) The Dump Luxe Outlet Tempe, AZ

Description

Provide exceptional service and support to guests from point of sale through delivery and post-delivery resolution, while protecting store profitability. Serve as a professional brand ambassador for both internal and external customers.

Key Responsibilities

•  Confirm deliveries at point of sale and complete the delivery confirmation process.
• Audit, scan, and upload all required documentation (sales orders, finance paperwork, store closing reports) into secure systems with accuracy.
• Open, schedule, and manage service orders, including collecting required details, photos, and documentation for Customer Service review.
• Conduct proactive delivery and service confirmation calls with guests prior to scheduled appointments.
• Process approved even exchanges, warranty claims, return authorizations, credit memos, and required supporting documentation.
• Schedule deliveries and customer pickups efficiently.
• Manage inbound and outbound customer communications with professionalism, resolve inquiries, identifying missed opportunities, and providing clear, accurate information to ensure high-quality service experience.
• Assist customers with orders, process credit card payments, and complete daily cash balancing.
• Troubleshoot issues such as damage, incorrect, or mis-entered orders, partnering with store leadership to resolve issues in the most profitable manner.
• Demonstrate professionalism, adaptability, teamwork, and a strong work ethic.
• Maintain flexibility in scheduling and availability based on business needs-weekends required. 

Requirements

• High school diploma.
• Prior customer service or call center experience preferred.
•  bilingual skills are a plus but not required.
• Comfortable using standard office technology, including phone, computer, printer, scanner, copier, and calculator.
• Physical requirements include regular sitting, standing, walking, and computer use, clear visual focus, and occasional lifting of up to 25 pounds. Reasonable accommodations available.

Summary

Benefit and Perks 

• Generous paid time off beginning within the first 120 days
• Employee discount on already great deals
• Career growth & supportive leaders
• 401(k) retirement plan/company contribution

Company Values, Purpose and Mission:

 Our Values: Respect. Quality. Grit. Growth.

 Our Purpose: Inspire Ourselves & Community to Never Settle on Quality, Value & Service

 Our Mission: To Become the Most Trusted Furniture Company.

 We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. We encourage applications from people of all backgrounds. Qualified applicants will receive consideration for employment without regard to these factors .