Coordinator, Small Parcel Transportation

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You’ll Make an Impact

The Small Parcel Transportation Coordinator supports end-to-end transportation execution across Carter’s network, with a primary focus on domestic outbound parcel shipments and international inbound parcel movements. This role is responsible for ensuring efficient coordination, visibility, and service performance for outbound deliveries to customers, stores, and partners, as well as tracking and managing inbound parcel shipments arriving from global origins into U.S. facilities. 

This position plays a critical role in maintaining operational flow by proactively managing parcel execution, monitoring carrier performance, resolving service issues, and ensuring data accuracy across systems. Through strong collaboration with internal teams and parcel carriers, this role drives on-time delivery, service reliability, and continuous improvement across the parcel network.

This role typical reports into Manager, Domestic Transportation and is based in our Braselton office in our on-site work environment.

Parcel Transportation Operations  - 40%

• Serve as primary point of contact for business partners regarding parcel carrier issues, escalations, and service inquiries 

• Communicate effectively with internal partners, customers, parcel carriers, DC operations, drivers, and leadership 

• Monitor domestic outbound parcel shipments across multiple business channels 

• Coordinate parcel shipping for new store openings, including marketing materials, vendor shipments, and inline product 

• Monitor international parcel shipments from external vendors to CRI offices, partners and DCs, including booking, tracking, system updates, and communication 

• Administer small parcel systems and portals; onboard users and troubleshoot access or functionality issues 

Parcel Tracking & Exception Management  – 30%

• Monitor and track international inbound parcel shipments to ensure on-time delivery to U.S. facilities 

• Review and validate shipment data across parcel tracking systems and internal reports 

• Identify, investigate, and communicate shipment exceptions to ensure visibility and timely resolution 

• Highlight parcel carrier service commitment shortfalls and escalate risks to leadership 

• Proactively manage delays, routing issues, and clearance-related disruptions impacting parcel flow

Data Integrity, Reporting & Carrier Performance – 30%

• Maintain accurate data within transportation and parcel systems (TMS, carrier portals, internal databases) 

• Ensure consistency and integrity across operational reports, tracking systems, and shipment data 

• Develop and maintain reporting for parcel volume, service performance, and transportation costs 

• Partner with audit teams to support parcel invoice validation and reporting 

• Identify and escalate system or data discrepancies to IT and external providers 

• Utilize Excel and reporting tools to track trends, analyze performance, and support decision-making 

• Connect regularly with business and channel partners to validate parcel service delivery and performance outcomes 

We’d Love to hear from you if: (Requirements section) 

Must have: 

• High School Diploma or equivalent  
• Experience in transportation, distribution, supply chain, or parcel logistics (retail preferred)  
• Strong proficiency in Microsoft Office, especially Excel  
• Excellent communication skills (written and verbal)  
• Strong organizational and multitasking skills in a fast-paced environment  
• High attention to detail and problem-solving capability  
• Ability to work independently and cross-functionally  
• Strong prioritization skills with adaptability to changing business needs  
• Preferred skills and experience: 
• 3–5 years of experience in parcel, transportation, or logistics operations  
• Knowledge of small parcel carrier networks (e.g., UPS, FedEx, USPS) and service levels  
• Experience with TMS, parcel shipping systems, or carrier platforms  
• Familiarity with data visualization tools (e.g., Tableau)  
• Experience supporting multi-channel retail or eCommerce parcel operations 

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.