Corporate Vice President, General Office Chief Operating Officer (Alpharetta, GA, US)

Job Requisition ID: 94139 

 

Location Designation: Hybrid - 3 days per week 

 

 

Corporate Vice President – General Office Chief Operating Officer 

The Opportunity

Lead operations for one of New York Life's largest General Offices. As GO COO, you are the operational engine behind a high-performing agency—partnering with the Managing Partner and Zone COO to drive strategy execution, solve complex problems, and ensure the office runs at peak performance. This is a high-visibility role where your leadership directly impacts agent success, office growth, and business results.

What You'll Do

Operations & Strategy Execution

• Serve as the operational right hand to the Managing Partner—overseeing all office operations, facilities, and administrative functions across the GO and its satellite locations.
• Translate Agency Strategies and Zone directives into day-to-day execution, balancing Home Office requirements with local GO priorities.
• Spearhead key initiatives including real estate negotiations, budget management, and process optimization to drive operational excellence.

Agent Lifecycle & Performance Management

• Own the contracting process end-to-end—conducting Category I, II, and III reviews, troubleshooting onboarding issues, and ensuring consistency across recruiters.
• Monitor agent triggering requirements, licensing compliance, and Series 6/7 initiatives.
• Manage contract maintenance, retention alignment, TAS requests, and CAP waivers.
• Track recruiter performance programs, ADA targets, and performance trends—surfacing insights and risks to leadership proactively.

Financial Oversight & Compliance

• Oversee discretionary expenses, management and agent expense accounts, agency purchases, and vendor timesheets.
• Coordinate agent compensation programs including health benefits, expense allowances, persistency bonuses, Council/Year-End exceptions, and incentive tracking.
• Ensure alignment with compliance standards and Company procedures across all operational areas.

People & Communication

• Act as the first point of contact for office disputes, contracting issues, and administrative escalations—resolving conflict before it reaches the Zone or Home Office.
• Influence and drive action across cross-functional partners (Agency Management, Development, Compliance, Recruiting) without direct reporting authority.
• Support recruiter development through routine coaching, compensation reviews, and performance optimization.

What You'll Bring

• Bachelor's degree required
• 5–7 years of progressive experience in operations, ideally within an agency or insurance environment
• Strong knowledge of GO operations, contracting, compliance, and budgetary processes
• Exceptional communication, negotiation, and conflict resolution skills
• High emotional intelligence with the ability to influence stakeholders at all levels
• Conceptual thinker who solves complex, unique problems with innovative solutions
• Comfort navigating a matrixed environment with dual reporting to the Managing Partner and Zone COO

 

Pay Transparency

Salary Range: $107,000-$153,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

 

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

 

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 94139