CPI QA Division Administrator (SAN ANTONIO, TX)

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: CPI QA Division Administrator 
Job Title: Manager IV 
Agency: Dept of Family & Protectve Svc 
Department: Quality Assurance 
Posting Number: 17781 
Closing Date: 06/23/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Range: $5,797.66 - $7,500.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-25 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 35% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: SAN ANTONIO 
Job Location Address: 3635 SE MILITARY DR 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description

The Department of Family and Protective Services (DFPS) Division Administrator (DA) for Child Protective Investigations (CPI) Quality Assurance (Manager IV) reports to the CPI Director of Quality Assurance. This position provides leadership and oversight for statewide CPI Quality Assurance operations and works collaboratively with State Office and field leadership to support continuous program improvement.

Performs advanced managerial work administering daily operations of the CPI Quality Assurance program. Develops, implements, and evaluates program policies, procedures, and activities to ensure compliance with state and federal requirements. Identifies trends and systemic issues, makes recommendations for program improvements, and communicates findings to executive leadership.

Oversees quality assurance staff, including supervision, training, and professional development. Provides strategic direction for quality assurance case reads and ensures consistency in policy interpretation and practice standards. Serves as a liaison across CPI, CPS, and DFPS divisions and represents CPI in meetings, workgroups, and external forums.

This position exercises extensive latitude for independent judgment, decision-making, and initiative.

Essential Job Functions

Program Management and Leadership

• Directs the daily operations of the CPI Quality Assurance program.
• Supervises staff, including hiring, training, performance management, and professional development.
• Establishes program priorities, goals, and performance measures.
• Oversees program budget and ensures expenditures align with approved allocations.
• Develops and implements workflow processes and productivity standards.

Quality Assurance and Program Improvement

• Directs and evaluates quality assurance case read activities to assess program performance.
• Identifies trends, systemic issues, and areas for improvement across regions.
• Develops and implements process improvement strategies to enhance program effectiveness.
• Ensures program compliance with federal, state, and agency policies, procedures, and regulations.

Policy and Practice Support

• Provides policy interpretation, guidance, and technical assistance to regional leadership and staff.
• Evaluates program policies and recommends changes to improve consistency and outcomes.
• Supports implementation of new policies, legislative requirements, and program initiatives.

Data Analysis and Reporting

• Oversees the development of reports, analyses, and presentations communicating program outcomes and recommendations.
• Establishes reporting requirements to ensure accountability and performance monitoring.
• Reviews and approves reports for accuracy, quality, and consistency.

Strategic Planning and Collaboration

• Collaborates with executive leadership to develop strategic plans and program goals.
• Serves as a liaison with internal and external stakeholders, including other DFPS divisions and community partners.
• Leads or participates in special projects, workgroups, and initiatives impacting CPI operations.

Registrations, Licensure Requirements or Certifications:

N/A

Knowledge, Skills, and Abilities (KSA)

• Knowledge of:
  • Child Protective Investigations policies, procedures, and regulations
  • Program planning, implementation, and evaluation
  • Quality assurance methodologies and performance measurement
  • State and federal laws impacting child welfare programs
• Skill in:
  • Leadership, supervision, and staff development
  • Analyzing complex program and operational issues
  • Effective verbal and written communication
  • Problem-solving, decision-making, and prioritization
  • Building and maintaining collaborative working relationships
• Ability to:
  • Interpret and apply complex policies and regulations
  • Analyze data and develop actionable recommendations
  • Manage multiple priorities and deadlines
  • Prepare clear, concise reports and presentations
  • Lead program improvement and change initiatives

Initial Screening Criteria

• Graduation from an accredited four-year college or university.

Additional Information

As part of the employment process, DFPS will conduct a background check. The position may require travel and participation in meetings, workgroups, and special projects.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.