CRM Business Analyst Tester
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About this role
CRM Business Analyst – Tester
Job description
At Avanade, we help organizations unlock the full value of Microsoft technology to create better experiences for their customers. By combining deep Microsoft expertise with strong consulting capability, we deliver solutions that are both innovative and practical — and we help our people grow along the way.
As Microsoft’s #1 partner, Avanade offers you the opportunity to build your career in Business Applications, working on real‑world Dynamics 365 implementations alongside experienced consultants, architects, and delivery teams.
Come build what matters.
Come join us
As a CRM Tester (Analyst) within our Business Applications – Customer Engagement practice, you’ll play a key role in ensuring the quality and reliability of Microsoft Dynamics 365 CRM solutions delivered to our clients.
In this role, you’ll work closely with Test Leads, Functional Architects, and Business Analysts to design, execute, and manage functional testing activities across agile project lifecycles. You’ll help translate user stories and functional designs into effective test scenarios, execute test scripts during sprint testing, and partner with technical and functional teams to identify, triage, and resolve defects.
This is an excellent opportunity for someone early in their consulting career who is detail‑oriented, eager to learn, and passionate about delivering high‑quality CRM solutions.
Together we do what matters.
Key responsibilities
Test design and preparation
Review user stories and functional design documentation to understand business and system requirements
Design clear, comprehensive test scenarios and test cases using Azure DevOps
Collaborate with Test Leads and functional team members to ensure test coverage aligns with requirements
Test execution and defect management
Execute functional test scripts during sprint and regression testing cycles
Log defects clearly and accurately in Azure DevOps
Participate in defect triage sessions with functional and technical teams
Retest resolved defects and validate fixes
Test tracking and reporting
Maintain test execution status and defect tracking in Azure DevOps
Support test reporting and provide visibility into test progress and quality risks
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Qualifications
What you bring
Foundational experience with Microsoft Dynamics 365 CRM (certification preferred)
Understanding of the QA / testing lifecycle within agile or iterative delivery models
Experience or exposure to Azure DevOps for test case management and defect tracking
Strong attention to detail and ability to understand business requirements
Clear written and verbal communication skills
Nice to have
Prior experience testing Customer Engagement modules such as Sales or Customer Service
Experience working with cross‑functional delivery teams
Exposure to CRM implementations in a consulting environment
About you
Characteristics that can spell success in this role include:
Analytical and detail‑oriented
Curious and eager to learn new technologies
Comfortable collaborating with functional and technical teams
Organized, reliable, and process‑driven
Committed to delivering high‑quality outcomes for clients
Additional information
Location: Remote (United States)
Travel: No travel expected
Office requirement: None
Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 11/21/2025 and open for at least 30 days.
Avanade offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Avanade
California $67,000-88,000
Cleveland $61,000-72,000
Colorado $61,000-72,000
District of Columbia $71,000-84,000
Illinois $61,000-80,000
Maryland $61,000-72,000
Massachusetts $61,000-80,000
Minnesota $71,000-72,000
New York / New Jersey $61,000-88,000
Washington $61,000-84,000
At Avanade, we are committed to ensure our people feel appreciated and empowered to succeed both personally and professionally.
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