CRM & Complaints Specialist

%3Ctable class=%22MsoTable15Plain5%22 style=%22border-collapse:collapse;margin-left:-49.65pt;mso-padding-alt:0in 5.4pt 0in 5.4pt;mso-yfti-tbllook:1184;%22 border=%220%22 cellspacing=%220%22 cellpadding=%220%22 width=%22519.95pt%22%3E%3Ctbody%3E%3Ctr style=%22height:23.6pt;mso-yfti-firstrow:yes;mso-yfti-irow:-1;mso-yfti-lastfirstrow:yes;page-break-inside:avoid;%22%3E%3Ctd style=%22background-color:white;border-bottom:1.0pt solid windowtext;border-left:1.0pt solid windowtext;border-right-style:none;border-top-style:none;height:23.6pt;mso-background-themecolor:background1;mso-border-bottom-alt:solid windowtext .5pt;mso-border-left-alt:solid windowtext .5pt;padding:0in 5.4pt;width:466.55pt;%22 valign=%22top%22 width=%22622%22%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-yfti-cnfc:517;text-align:right;%22%3E%3Cspan style=%22font-family:Arial;font-size:13.0pt;%22%3E%3Cspan style=%22mso-ascii-theme-font:major-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-font-size:10.0pt;mso-bidi-theme-font:major-bidi;mso-fareast-font-family:%26quot;MS Gothic%26quot;;mso-fareast-theme-font:major-fareast;mso-hansi-theme-font:major-latin;%22%3EHandling customer complaints%3C/span%3E%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:97.8pt;mso-yfti-irow:0;mso-yfti-lastrow:yes;%22%3E%3Ctd style=%22background-color:white;border-bottom-style:none;border-left:1.0pt solid windowtext;border-right:1.0pt solid #7F7F7F;border-top-style:none;height:97.8pt;mso-background-themecolor:background1;mso-border-left-alt:solid windowtext .5pt;mso-border-right-alt:solid #7F7F7F .5pt;mso-border-right-themecolor:text1;mso-border-right-themetint:128;mso-border-top-alt:solid windowtext .5pt;padding:0in 5.4pt;width:466.55pt;%22 valign=%22top%22 width=%22622%22%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:150%;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:68;text-align:justify;text-indent:-.25in;text-justify:inter-ideograph;%22%3E%3Cspan style=%22font-family:Arial;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Ci%3E%3Cspan style=%22line-height:150%;mso-ascii-theme-font:major-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-theme-font:major-bidi;mso-fareast-font-family:%26quot;MS Gothic%26quot;;mso-fareast-theme-font:major-fareast;mso-hansi-theme-font:major-latin;%22%3EAcknowledge customer’s complaints immediately.%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:68;text-align:justify;text-indent:-.25in;text-justify:inter-ideograph;%22%3E%3Cspan style=%22font-family:Arial;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Ci%3E%3Cspan style=%22line-height:150%;mso-ascii-theme-font:major-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-theme-font:major-bidi;mso-fareast-font-family:%26quot;MS Gothic%26quot;;mso-fareast-theme-font:major-fareast;mso-hansi-theme-font:major-latin;%22%3EInvestigate and coordinate with different business units for needed action.%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:68;text-align:justify;text-indent:-.25in;text-justify:inter-ideograph;%22%3E%3Cspan style=%22font-family:Arial;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Ci%3E%3Cspan style=%22line-height:150%;mso-ascii-theme-font:major-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-theme-font:major-bidi;mso-fareast-font-family:%26quot;MS Gothic%26quot;;mso-fareast-theme-font:major-fareast;mso-hansi-theme-font:major-latin;%22%3EKeep proper documentations for all complaints.%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:68;text-align:justify;text-indent:-.25in;text-justify:inter-ideograph;%22%3E%3Cspan style=%22font-family:Arial;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Ci%3E%3Cspan style=%22line-height:150%;mso-ascii-theme-font:major-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-theme-font:major-bidi;mso-fareast-font-family:%26quot;MS Gothic%26quot;;mso-fareast-theme-font:major-fareast;mso-hansi-theme-font:major-latin;%22%3ESpecify root causes of complaints upon investigation results.%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:150%;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:68;text-align:justify;text-indent:-.25in;text-justify:inter-ideograph;%22%3E%3Cspan style=%22font-family:Arial;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Ci%3E%3Cspan style=%22line-height:150%;mso-ascii-theme-font:major-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-theme-font:major-bidi;mso-fareast-font-family:%26quot;MS Gothic%26quot;;mso-fareast-theme-font:major-fareast;mso-hansi-theme-font:major-latin;%22%3EPerform necessary follow ups.%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:150%;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;mso-yfti-cnfc:68;text-align:justify;text-indent:-.25in;text-justify:inter-ideograph;%22%3E%3Cspan style=%22font-family:Arial;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;line-height:150%;mso-bidi-font-family:Symbol;mso-bidi-font-style:italic;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Ci%3E%3Cspan style=%22line-height:150%;mso-ascii-theme-font:major-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-theme-font:major-bidi;mso-fareast-font-family:%26quot;MS Gothic%26quot;;mso-fareast-theme-font:major-fareast;mso-hansi-theme-font:major-latin;%22%3EProvide daily report of new cases %26amp; pending cases updates.%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-yfti-cnfc:68;text-align:right;%22%3E%26nbsp;%3C/p%3E%3C/td%3E%3C/tr%3E%3C/tbody%3E%3C/table%3E
%3Ctable class=%22LayoutTable%22 style=%22border-collapse:collapse;float:left;margin-left:6.75pt;margin-right:6.75pt;mso-padding-alt:0in 0in 0in 0in;mso-table-anchor-horizontal:column;mso-table-anchor-vertical:paragraph;mso-table-left:left;mso-table-lspace:9.0pt;mso-table-rspace:9.0pt;mso-table-top:34.0pt;mso-yfti-tbllook:1184;%22 border=%220%22 cellspacing=%220%22 cellpadding=%220%22 width=%22105.26%%22%3E%3Ctbody%3E%3Ctr style=%22height:25.95pt;mso-yfti-firstrow:yes;mso-yfti-irow:0;%22%3E%3Ctd style=%22border-bottom:1.0pt solid windowtext;border-left-style:none;border-right-style:none;border-top-style:none;height:25.95pt;mso-border-bottom-alt:solid windowtext .5pt;padding:0in;width:47.68%;%22 valign=%22bottom%22 width=%2247%%22%3E%3Cp class=%22FormHeading%22 style=%22margin:4.0pt 0in 3.0pt;mso-element-anchor-horizontal:column;mso-element-anchor-vertical:paragraph;mso-element-frame-hspace:9.0pt;mso-element-top:34.0pt;mso-element-wrap:around;mso-element:frame;mso-height-rule:exactly;%22%3E%3Cspan style=%22color:#002060;font-family:Arial;%22%3EPosition Title: CRM and Complaints Specialist%3C/span%3E%3C/p%3E%3C/td%3E%3Ctd style=%22border-bottom:1.0pt solid windowtext;border-left-style:none;border-right-style:none;border-top-style:none;height:25.95pt;mso-border-bottom-alt:solid windowtext .5pt;padding:0in;width:52.32%;%22 valign=%22bottom%22 width=%2252%%22%3E%3Cp class=%22FormHeading%22 style=%22margin:4.0pt 0in 3.0pt;mso-element-anchor-horizontal:column;mso-element-anchor-vertical:paragraph;mso-element-frame-hspace:9.0pt;mso-element-top:34.0pt;mso-element-wrap:around;mso-element:frame;mso-height-rule:exactly;%22%3E%26nbsp;%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:25.95pt;mso-yfti-irow:1;%22%3E%3Ctd style=%22border-bottom:1.0pt solid windowtext;border-left-style:none;border-right-style:none;border-top-style:none;height:25.95pt;mso-border-bottom-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0in;width:100.0%;%22 colspan=%222%22 valign=%22bottom%22 width=%22100%%22%3E%3Cp class=%22FormHeading%22 style=%22margin:4.0pt .1in 3.0pt 0in;mso-element-anchor-horizontal:column;mso-element-anchor-vertical:paragraph;mso-element-frame-hspace:9.0pt;mso-element-top:34.0pt;mso-element-wrap:around;mso-element:frame;mso-height-rule:exactly;%22%3E%3Cspan style=%22color:#002060;font-family:Arial;%22%3EEducational Requirements: Bachelor Degree in Business administration or a related field%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:25.95pt;mso-yfti-irow:2;%22%3E%3Ctd style=%22border-bottom:1.0pt solid windowtext;border-left-style:none;border-right-style:none;border-top-style:none;height:25.95pt;mso-border-bottom-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0in;width:100.0%;%22 colspan=%222%22 valign=%22bottom%22 width=%22100%%22%3E%3Cp class=%22FormHeading%22 style=%22margin:4.0pt .1in 3.0pt 0in;mso-element-anchor-horizontal:column;mso-element-anchor-vertical:paragraph;mso-element-frame-hspace:9.0pt;mso-element-top:34.0pt;mso-element-wrap:around;mso-element:frame;mso-height-rule:exactly;%22%3E%3Cspan style=%22color:#002060;font-family:Arial;%22%3ESpecial Certification or Training Required: N/A%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:25.95pt;mso-yfti-irow:3;%22%3E%3Ctd style=%22border-bottom:1.0pt solid windowtext;border-left-style:none;border-right-style:none;border-top-style:none;height:25.95pt;mso-border-bottom-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0in;width:100.0%;%22 colspan=%222%22 valign=%22bottom%22 width=%22100%%22%3E%3Cp class=%22FormHeading%22 style=%22margin:4.0pt .1in 3.0pt 0in;mso-element-anchor-horizontal:column;mso-element-anchor-vertical:paragraph;mso-element-frame-hspace:9.0pt;mso-element-top:34.0pt;mso-element-wrap:around;mso-element:frame;mso-height-rule:exactly;%22%3E%3Cspan style=%22color:#002060;font-family:Arial;%22%3ERequired Industry Experience: 0-2 years of experience%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:25.95pt;mso-yfti-irow:4;%22%3E%3Ctd style=%22border-bottom:1.0pt solid windowtext;border-left-style:none;border-right-style:none;border-top-style:none;height:25.95pt;mso-border-bottom-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0in;width:100.0%;%22 colspan=%222%22 valign=%22bottom%22 width=%22100%%22%3E%3Cp class=%22FormHeading%22 style=%22margin:4.0pt .1in 3.0pt 0in;mso-element-anchor-horizontal:column;mso-element-anchor-vertical:paragraph;mso-element-frame-hspace:9.0pt;mso-element-top:34.0pt;mso-element-wrap:around;mso-element:frame;mso-height-rule:exactly;%22%3E%3Cspan style=%22color:#002060;font-family:Arial;%22%3ETechnological Requirements: Very good command of Microsoft suits%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3Ctr style=%22height:25.95pt;mso-yfti-irow:5;mso-yfti-lastrow:yes;%22%3E%3Ctd style=%22border-bottom:1.0pt solid windowtext;border-left-style:none;border-right-style:none;border-top-style:none;height:25.95pt;mso-border-bottom-alt:solid windowtext .5pt;mso-border-top-alt:solid windowtext .5pt;padding:0in;width:100.0%;%22 colspan=%222%22 valign=%22bottom%22 width=%22100%%22%3E%3Cp class=%22FormHeading%22 style=%22margin:4.0pt .1in 3.0pt 0in;mso-element-anchor-horizontal:column;mso-element-anchor-vertical:paragraph;mso-element-frame-hspace:9.0pt;mso-element-top:34.0pt;mso-element-wrap:around;mso-element:frame;mso-height-rule:exactly;%22%3E%3Cspan style=%22color:#002060;font-family:Arial;%22%3ELanguage Requirements: Very good command of English; spoken and written%3C/span%3E%3C/p%3E%3C/td%3E%3C/tr%3E%3C/tbody%3E%3C/table%3E