Crowd Control Specialist - On Call (Tropicana Atlantic City)

• Respond to all emergencies, i.e., fire alarms, medical aid, criminal, etc. to give necessary assistance. 
• Circulates among customers to prevent improper activities and to detect persons causing disturbances with other guests, or damaging furnishings of establishment.
• Warns customers guilty of infractions and evicts them tactfully from premises if they become unruly or ejects them by force, if necessary.
• Observe, report, and take action on all suspicious or unusual situations and undesirables in the entertainment venue.
• Maintain a high level of personal integrity and moral conduct free of any questionable association.
• Provide and create a customer experience that exceeds expectations and builds loyalty.
• Practice teamwork and support fellow associates to create an energized, positive work atmosphere.

• High school diploma or equivalent required.
• Previous experience in hotel/casino or law enforcement experience preferred, but not required. 
• Handcuff/Restraint Training and Liquor Liability Training required. 
• Must be able to handle all types of customer related situations. 
• Excellent written and verbal communication skills and the ability to investigate incidents and complete written reports as instructed. 
• Must have ability to obtain CPR certification. 
• Valid NJ Driver’s License preferred.
• Required to perform the customer service standards of the department.
• Knowledgeable of the Casino Control Act, as well as company and internal controls, policies and procedures.

CER license is required