CSR -Chatham Vital Records

About the Department

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 Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. 
 
 What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact.  No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths 
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Performs a variety of customer service and clerical support functions in a vital records department.  Incumbent must be able to multi-task and work efficiently in a fast paced environment be proficient with computers and a variety of software programs, appropriately handle customer service issues and manage customer demands.
Starting Salaries-
CSR1-$31,861
CSR 2-$35,154
CSR 3-$38,220

 All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Position Duties

Assist customers with inquiries regarding birth and death certificates while providing professional and courteous service. Process birth and death certificates, paternity acknowledgments, legitimations, and current year corrections in accordance with state regulations and procedures. • Register death certificates with a high level of accuracy and attention to detail. Process funeral home requests and maintain effective communication with internal and external stakeholders. Submit tickets to SOVR when applicable to resolve record or system-related issues. • Verify, review, and process certificate requests submitted through Vital Chek services. Authorize disposition permits as well as disinterment and reinterment permits in compliance with legal requirements. Process mail-in orders efficiently while ensuring accuracy and confidentiality of sensitive records. Maintain confidentiality and ensure compliance with vital records policies, procedures, and regulatory standards.

Minimum Qualifications

CSR 1- High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information. 
CSR 2- Minimum of 2 years' experience as current GA Public Health Vital Records CSR 1, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)
CSR 3- Minimum or 2 years' experience as current GA Public Health Vital Records CSR 2, no disciplinary actions over the previous 12 months. Overall score of 3 or higher on two most recent performance evaluations (PMFs)
Starting Salaries-
CSR1-$31,861
CSR 2-$35,154
CSR 3-$38,220
Preferred Qualifications:
 Able to work in a fast-paced environment and have strong computer skills including Microsoft Office and basic data entry. Knowledge of and previous experience with Gavers software preferred.

Other Qualifications

For more information on the State of Georgia Benefits visit http://team.georgia.gov/
  
 Benefits for Full Time Eligible Employees
  
 •            13 Paid Holidays
 •            Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
 •            Defined Benefit retirement plan
 •            Health Insurance
 •            Dental Insurance
 •            Vision Insurance
 •            Health Care Spending Account
 •            Dependent Care Spending Account
 •            Life Insurance
 •            AD&D Insurance
 •            Disability Insurance
 •            Legal Insurance
 •            Long-Term Care Insurance
 •            Specified Illness
 •            Deferred Compensation (401K & 457 Plans)
  Additional Perks
 •            A supportive and rewarding work environment
 •            Physical Activity Breaks
 •            Employee Assistance Program
 •            Employee discount program
 •            Tuition Assistance
  
 To learn more about the Coastal Health District visit -https://coastalhealthdistrict.org
Applicants chosen for employment will be subject to the following
 Criminal Background Check/Fingerprinting
 Reference Checks & Immunizations Required
* May be subject to pre-employment drug screen
Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted via email by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.
 *Coastal Health District is an Equal Opportunity Employer*
The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.
If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement.
 

Benefits

Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.

Supplemental Questions

Required Question

Agency Information

EmployerGeorgia Department of Public Health (GA)Address 200 Piedmont Ave, SE
West Tower
Atlanta, Georgia, 30334 Website http://dph.georgia.gov