Customer Relationship Coordinator

Core Responsibilities & Duties: 

• Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services 
• Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff 
• Maximize office productivity through proficient use of appropriate software applications 
• Establish uniform correspondence procedures and style practices 
• Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records, and customer files 
• Maintain contact with customers, ensuring a prominent level of customer satisfaction 
• Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed 
• Other duties as assigned 

Qualifications: 

• Strong customer service skills with focus on performance recognition 
• Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities 
• Proficiency in planning written and verbal communications 
• Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web-based applications, etc.) 
• Excellent interpersonal skills both written and oral 
• Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes 
• Experience working in a transportation office environment a plus 
• Make decisions and/or final recommendations which affect multiple departments 

Skills: 

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic 
• Must have the ability to work in a fast-paced environment 
• Strong verbal and written communication skills 
• Experience with AS400 operating systems is a plus 
• Transportation industry knowledge and experience is a plus