Customer Service and Marketing/Social Media Rep

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>Bonus based on performance</li> <li>Competitive salary</li> <li>Flexible schedule</li> <li>Free uniforms</li> <li>Health insurance</li> <li>Opportunity for advancement</li> <li>Paid time off</li> </ul> </div> <div class="trix-content"> <div> <br><strong>Benefits/Perks</strong> </div><ul> <li>Competitive hourly pay rate plus commission and/or bonuses</li> <li>Paid training</li> <li>Paid Time Off</li> </ul><div> <strong>Job Summary<br></strong>The <strong>Customer Service Representative</strong> provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. </div><div><br></div><div><strong>Responsibilities </strong></div><ul> <li>Provides personalized, professional customer service experiences by building trust and developing strong customer relationships</li> <li>Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures</li> <li>Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process</li> <li>Processes change to existing accounts and policies</li> <li>Serves as a liaison on behalf of the customer between the agency and various business partners</li> <li>Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.</li> <li>Schedules appointments with existing or prospective customers for agency employees</li> <li>Able to understand and make updates on key platforms (Meta, LinkedIn, YouTube, Instagram) and their algorithms.</li> <li>Engaging with users, managing feedback, handling crises, and building relationships. </li> </ul><div><strong>Qualifications</strong></div><ul> <li>Demonstrated customer service experience</li> <li>Effective communication skills</li> <li>Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)</li> <li>Solid knowledge and understanding of basic mathematical skills· </li> <li>1-2 years of insurance experience preferred but not mandatory</li> <li>Deep knowledge of key platforms (Meta, LinkedIn, YouTube, Instagram) and their algorithms, plus ads (PPC)</li> </ul> </div>