Customer Service Manager [IN-OFFICE]

Bureau of Motor Vehicles
Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EOhio Department of Public Safety – Bureau of Motor Vehicles/Field Operations/In-House Processing Unit%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EReport in Location: %3C/strong%3E1970 West Broad Street, Columbus, OH 43223%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EWork Hours: %3C/strong%3EMonday - Friday 7:30 a.m. - 4:30 p.m.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22color:red;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Ci%3E%3Cstrong%3E***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***%3C/strong%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:blue;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3EPerks of Working for the Ohio Department of Public Safety%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Multiple pay increases over the first years of service!%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Free Parking!%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Free Gym Access %26amp; Walking Path!%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Daycare On-site!%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Cafeteria On-site!%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E%3Cstrong%3EWhat You%27ll Do as a Customer Service Manager%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Plan, coordinate, promote %26amp; direct assistance %26amp; informational services to respond to complaints, inquiries %26amp;/or requests for information for variety of clients %26amp; supervise assigned staff;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Direct %26amp; coordinate all activities of the Bureau of Motor Vehicles (BMV), In-House Processing Unit, including all Covert issuances in the Field Operations Section;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Direct assistance %26amp; information services in response to complaints, inquiries, %26amp;/or requests for information from governmental agencies %26amp; businesses;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Act as a liaison between subordinate employees %26amp; the general public;%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3E•%26nbsp;%26nbsp;%26nbsp;%26nbsp;Develop procedures to facilitate training on In-House issuance, %26amp; accurate telephone service to clients in conjunction with Section Chief %26amp; Deputy Administrator.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Ca href=%22https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:88007d85-33b9-44ac-ab1d-601d50d8bfc3%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;%22%3EClick here to view full position description%3C/span%3E%3C/span%3E%3C/a%3E%3C/p%3E
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At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

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12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency; 

AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency; 

AND 1 course or 3 mos. exp. in public relations; 

AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making; 

AND 1 course or 3 mos. exp. in public speaking, speech or communication; 

AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques. 

-Or equivalent of Minimum Class Qualifications for Employment noted above. 

Helpful Tips for Applying:
1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skills: Customer Service

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Background Check Information
•    A BCI/FBI fingerprint check, and background check, may be required on all selected applicants.

To request a disability accommodation, please email [email protected] as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner. 

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Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

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The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.