Customer Service Parking Agent - Full Time (Call Center LV)

• Maintain high service skills to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, and other management-determined standards.  
• Clearly communicate and demonstrate enthusiastic service.  
• Meet department guidelines for punctuality, adherence, and attendance.  
• Handle all incoming customer transactions promptly, efficiently, accurately, and professionally.  
• Adhere to department appearance guidelines.  
• Safeguard customer confidentiality and privacy according to company and department standards.  
• Assist with special projects and additional duties as directed by a supervisor. 

• Must be 18 years old.  
• High school diploma or equivalent. 
• Must have a stable work history. 
• Computer literacy is required. 
• Knowledge of Windows based PC Applications. 
• Knowledge of LMS is preferred. 
• Knowledge of CVPS is preferred. 

ADDITIONAL REQUIREMENTS

• Must be able to type at least 25 words per minute and acquire keyboard skills.  
• Must have a pleasant speaking voice, enthusiasm, strong service, and verbal communication skills.  
• Must present oneself in a professional manner with a friendly demeanor, enjoying interaction with both internal and external customers.  
• Must be able to read, write, speak, and understand English.  
• Able to sit and wear a headset for 2-3 hours at a time.  
• Must be able to work in both high and low-stress areas and maintain a flexible work schedule based on business demands.  
• Must be able to work in close quarters and be multi-task oriented.  
• Excellent interpersonal communication, team building, and problem-solving skills are required.  
• Must be able to work with minimal supervision.  
• Ability to perform full duties requiring dexterity and visual perception.  
• Maintain a clean and organized work environment.