Customer Service Rep Full Time | LC2

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

PRIMARY PURPOSE OF POSITION

Answer and respond to customer inquiries in a call center environment.�

PRIMARY DUTIES AND ACCOUNTABILITIES

• Main point of contact for our customers
• Receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries.

JOB SCOPE

• External Candidates: To qualify for this position, you must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position. There is a probationary period which includes a strict attendance and tardiness policy. This position also requires participation in the local union and payment of union dues.
• The work location may be in Oakbrook Terrace, Oakbrook, Maywood, or any other suitable location as determined by the Company and is based on a 24/7 operation.
• This position will require rotating shifts (including third shift) and rotating days off, with schedules changing based on business need.

MINIMUM QUALIFICATIONS

• FOR EXTERNAL CANDIATES: ELIGIBITY RULES FOR JOB CLASSIFICATION � High School Diploma or GED Equivalent - Bachelor's Degree Preferred � Two years of customer service experience (preferably in a call center environment) � Bilingual in English and Spanish [if role is posted as bilingual] � Strong computer skills and communication skills � Ability to work rotating shifts (including third shift) required. � Successful completion of our customer service pre-employment exam, which includes several call center scenarios, call center expanded simulation, behaviors associated within a call center environment. � E-mail may be the only mode of communication and will be used when contacting applicant for testing or interviews, please no phone calls. We regret we cannot contact each applicant individually.
• FOR INTERNAL BIDDERS: ELIGIBITY RULES FOR JOB CLASSIFICATION � Under terms of the Clerical Lateral and Demotion Pilot and Clerical Bracketing Agreement � Eligibility for open positions will no longer be limited to employees in those job titles immediately below the job being offered. Instead, open positions will be offered to all employees below the position(s) currently being offered, based on their seniority date � All other provisions of the Clerical Bracketing Agreement continue to be in effect
• FOR INTERNAL BIDDERS: Laterals � Qualified employees will be eligible for lateral opportunities based on seniority � In order to be eligible for a lateral transfer an employee must complete two (2) consecutive years in their current position. � An employee who accepts a lateral transfer will not be eligible to request a subsequent lateral transfer for two (2) years � Laterals will be defined as both title-to-title comparables, as well as similar wage rate time step schedules (For example, a Commercial Clerk 1 moving to an Operating Clerk 1 position would be considered a lateral, both titles are on the same wage rate time step schedule) � Interviews will still be utilized where applicable (e.g. GSR). Seniority will continue to be used to arrange interviews � Lateral transfers will no longer be limited to a change in geographic location. Employees will have an opportunity to voluntarily elect a lateral transfer from department to department
• FOR INTERNAL BIDDERS: Demotions � All Clerical employees who have completed two (2) consecutive years of service in their current position will be eligible to elect a voluntary demotion � Employees electing to voluntarily demote will be ineligible for additional demotion opportunities for two (2) years
• FOR INTERNAL BIDDERS: YOU ARE NOT ELIGIBLE IF: � Disability/Restricted Duty � Employees on disability or restricted duty must provide a medical release, within the posting period stating their return to regular duty within 14 calendar days

PREFERRED QUALIFICATIONS