Customer Service Representative

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. 

No prior experience is necessary Apply for the position today by completing the form and completing the assessment.

Salary Range: $20,000.00 - $30,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

High school diploma or equivalent (associate’s or bachelor’s degree preferred)

Previous customer service experience (insurance experience a plus)

Strong communication and interpersonal skills

Excellent organizational skills and attention to detail

Ability to multitask and manage time effectively

Basic computer proficiency and familiarity with office software

State insurance license (or willingness to obtain)

Respond to customer inquiries via phone, email, and in-person communication

Explain insurance policies, coverage options, and benefits in clear terms

Process policy changes including renewals, cancellations, and endorsements

Assist clients with billing questions, payments, and account updates

Provide support throughout the claims process and coordinate with adjusters

Maintain accurate and up-to-date client records in agency systems

Resolve customer concerns and ensure high levels of client satisfaction

Identify opportunities to cross-sell or upsell additional insurance products

Ensure compliance with company policies and state insurance regulations

Perform general administrative duties such as data entry and document management