Customer Service Representative - Farmers Insurance

Are you motivated by results, enjoy building strong client relationships, and want a career where your effort directly impacts your income? The Ivan Chapa Farmers Insurance Agency is looking for a driven Customer Service Representative to help expand our business and strengthen our client base.

In this role, you'll work with warm leads, reconnect with existing clients, identify coverage opportunities, and help ensure clients have the protection they need. This is a fast-paced, sales-focused position for someone who enjoys staying proactive, creating opportunities, and delivering outstanding customer experiences.

If you're competitive, goal-oriented, and ready to grow in a performance-driven environment, we'd love to meet you.

Salary Range: $40,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

• Texas P&C License required.
• Bilingual skills (preferred but not required).
• Previous experience in the insurance industry (preferred).
• High school diploma or equivalent
• Computer efficient and comfortable with CRM tools
• Strong work ethic and commitment to customer satisfaction.

• Help clients evaluate and select insurance solutions, including Auto, Home, Life, and Commercial coverage.
• Develop lasting client relationships through exceptional service and proactive communication.
• Manage inbound opportunities while actively seeking new business through referrals, networking, and outreach.
• Stay informed on insurance products, carrier guidelines, and industry developments.
• Prepare and present accurate quotes while educating clients on coverage options and policy benefits.
• Conduct consistent follow-up with prospects and existing customers to strengthen retention and uncover additional opportunities.
• Maintain all required insurance licenses and complete continuing education requirements as needed.