Customer Service Representative I (Automotive Parts)

About the Department

Applications accepted from:  ALL PERSONS INTERESTED
Division:  Parts
Work Location: Various*
Workdays and Hours:   Various (may require working weekends, holidays, and shifts) *
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The mission of the Fleet Management Department is to provide the City of Houston with the best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Customer Service Representative I. The Customer Service Representative I is a Tier I position and can make an immediate impact and add value towards the achievement of these goals. For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department?

 The duties of the Customer Service Representative I include but is not limited to: 

• Order, receive, stock, distribute, and complete inventory of surplus property for internal & external customers.
• Transport automotive parts to internal and external customers.
• Research, analyze, and resolve standard customer problems & inquiries by various forms of communication i.e. phone, email, in person, etc.
• Assist in the operation of "Just In Time" warehouse storage areas, receiving areas, or inventory controls and material management facility. 
• Performs other duties as needed.

This is a General Services Department Position at the Tier I level. 

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 50 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. General office conditions.  May require long periods of standing and walking.

Position Duties

MINIMUM EDUCATIONAL REQUIREMENTS 

MINIMUM EXPERIENCE REQUIREMENTS 
MINIMUM LICENSE REQUIREMENTS       

Minimum Qualifications

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Other Qualifications

SELECTION/SKILLS TESTS REQUIRED             
None. However, the department may administer a skills assessment review.
 
SAFETY IMPACT POSITION - YES 
Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
 
SALARY INFORMATION     
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.  The minimum to midpoint of this salary range is:
 
Salary Range - Pay Grade 13    
                                 
APPLICATION PROCEDURES 
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.393.6120.
 
If you need special services or accommodations, call 832.393.6120. (TTY 7-1-1)
 
If you need login assistance or technical support call 855-524-5627.
 
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
 
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
 
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Benefits

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html
 

Supplemental Questions

Required Question

Agency Information

EmployerCity of HoustonAddress 901 Bagby St

Houston, Texas, 77002 Website https://www.houstontx.gov/