Customer Service Representative II

POSITION OVERVIEW

Applications accepted from: Regulatory Permitting employees only
Department: Administration & Regulatory Affairs
Division: Regularoy Permitting
 Location: 1002 Washington Ave.
Workdays & Hours: Mon-Fri, 8:00am - 5pm*
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

Provides direct customer service by phone, email and in person to the public related to Commercial Permitting. Researches, analyzes, and resolves customers’ problems and inquiries as related to Commercial Permits issues or concerns.   Computes, authorizes and prepares documentation for adjustments to customer accounts. Researches and reviews inquiries about permits by using the computer database and hardcopy file folders. Performs data entry tasks in accordance with Commercial Permitting Section data entry procedures.  Responds to customer inquiries on location checks, licenses, and permits.  Performs clerical functions including copying and filing as well as supporting supervisors as required.  The candidate should have strong inter-personal skills, be able to articulate departmental policies and have a proven track record in basic administrative skills.  Perform other departmental duties and functions as required.

WORKING CONDITIONS:
General office setting.   Requires long periods of time sitting at a computer terminal and interacting with customers on the telephone as well as in person. The position is physically comfortable, with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:
Two (2) years of Administrative or customer service-related experience are required.

Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement. 

LICENSE REQUIREMENTS:
None

PREFERENCES

Preferences will be given to those applicants with demonstrated experience in customer service; experience processing commercial permits.   Preferences will also be given to applicants with excellent customer service, communication and interpersonal skills.  Strong organizational skills, the ability to work in a fast paced environment and multi-task is preferred.  Other preferences include a pleasant telephone voice and manner, heavy data entry and excellent problem solving skills.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED:   None
However, the department may administer a skills assessment test.
 
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
 
 SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15
 
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. 
 
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6020.
 
If you need special services or accommodations 832-393-6020 (TTY 7-1-1)
 
If you need login assistance or technical support call 855-524-5627.
 
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
 
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.  
 
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Benefits

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html
 

Supplemental Questions

Required Question

Agency Information

EmployerCity of HoustonAddress 901 Bagby St

Houston, Texas, 77002 Website https://www.houstontx.gov/