CUSTOMER SERVICE SUPERVISOR - Tax Office

About the Department

Under general direction, supervises and trains Customer Service Representatives.   Speak with taxpayers who have uncommon or complex tax and motor vehicle problems and arrive at an agreeable solution.   Maintains operating programs and reports for the department.

Employees may be required to work at any of the Tax Office locations.

THIS POSTING MAY CLOSE AT ANY TIME ONCE A
SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

Tarrant County employees enjoy superior health, retirement, and insurance benefits.
For more information, please click on the link below: 

http://www.tarrantcounty.com/en/human-resources/employee-benefits.html

Position Duties

1. Receives overflow incoming phone calls, chats and emails.
2. Speaks with taxpayers with uncommon or complex problems or questions.
3. Researches property tax information and answers questions on taxes due or paid, appraised value, tax rates, exemptions, property ownership, legal description, recording information, etc.
4. Researches motor vehicle information and answers questions on registration and in-state or out-of-state title transfers, including fees.  
5. Answers questions about disabled placard and/or license plates as well as other special license plate applications.
6. Directs citizens to entity attorneys, county, state, federal, and city government offices as necessary to meet their needs.
7. Trains employees on email, chat, and telephone applications.
8. Continuously monitors employee performance and makes adjustments to assigned duties as needed.        
9. Provides first level supervision of staff and evaluates subordinate performance.
10. Schedule and lead team meetings as needed.
11. Performs all other related duties as assigned or required.

Minimum Qualifications

• High School diploma or GED.
• Four (4) years of Tax Office or related experience.  
• At least one (1) year handling both motor vehicle and property tax transactions and six (6) months experience in a call center environment is preferred.
• Familiar with State Property Tax Code and Transportation Code.
• Knowledge of business letter writing, grammar and punctuation, and report preparation.  
• Employees may be required to work at any of the Tax Office locations. 

Other Qualifications

While performing the duties of this position, the incumbent is regularly required to stand or sit frequently for long periods and wear a headset.

Benefits

Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term  disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.

*Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Smith at (817) 884-1227.

 

Supplemental Questions

Required Question

Agency Information

EmployerTarrant CountyAddress 100 E. Weatherford Suite 301

Fort Worth, Texas, 76196-0105 Phone(817) 884-1188
Website http://www.tarrantcountytx.gov