Customer Services Relations Assistant NF-02

Not Required

Duties

Independently performs customer service relations work that contributes toward the well-being of both civilian and military guests and the protection and safety of these guests, other employees and government property.,Uses tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to rules and policies, including those whose dress or manner does not meet prescribed standards.,Checks membership cards of persons entering the facility. Ensures that patrons comply with applicable rules and standards. Reports incidents to proper authorities.,Maintains assigned area in a clean and orderly manner. Ensures compliance with fire, safety and security standards. Maintains log of authorized visitors and checks to ensure visitors are authorized entry. May operate a motor vehicle.,Performs other duties as assigned.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: - Must possess excellent customer services skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies,requirements and rules of the facility for which employed. - Must be able to operate and use various safety and other electronic and automated equipment involved in providing for the well-being of guests and the protection and safety of these guests, other employees and government property. - Must have the ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays - Experience or knowledge preferred in the following computer software programs: Microsoft Word, PowerPoint, Excel and Outlook. - Ability to operate a cash register and utilize RECTRAC System preferred *** All experience must be listed on the resume for that experience to be considered. No assumptions will be made. *** To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Other Information

Area of Consideration This job is open to candidates Local. This area is defined as the following counties: Bell and Coryell. (Military Spouses moving to the area within 30 days from the closing date of this announcement and Involuntarily Separated Military (ISM) members claiming ISM Preference are included in this area of consideration.) Manual Application Option If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form. Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 1PM Central Standard time on 08/03/2026 to ensure timely processing. Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating. PCS Costs: Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Incentives and Bonuses Incentives will not be paid. Allowances and Differentials This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details. Your Application may be Considered for Multiple Opportunities: After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date. Discover Your Path to Success Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out. Inside you will find helpful tips, insights, and everything you need to feel confident and prepared. Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf.