Customer Support Representative

INTERNAL JOB POSTING ALERT

POST DATE:  7/22/2026 NOON (CST)            END DATE: 7/29/2026 NOON  (CST) 

Associates are required to apply for job openings only during the specified time frame mentioned above. No exceptions will be made.

TO APPLY: Interested candidates should complete the Internal Application through the Internal Job Board. Associates applying for this position must post within the designated time frame, meet minimum job requirements and should not have any Performance Notifications currently on file.  Associates must maintain good standing throughout the posting / hiring process.

The Customer Support Representative position is located in Arlington, TX. 
 
You'll be excited about this opportunity because you will.... 

• Serve as first line of support for escalated inbound and outbound calls 

• Ensuring the proper execution of daily scheduling needs of multiple customer orders 

• Apply one call resolution for customer escalated matters and support dedicated customer email boxes 

• Perform all scheduling functions in a high-volume environment for all WSI product brands 

• Supports multiple HUB Operations in different regions within the Supply Chain Operations 

• Confirming customer delivery windows utilizing HubWm and PKMS systems as well as updating customer contact information 

• Handle dedicated email lines within 24-48 hours of escalation 

• Research customer inquiries and provide resolution within established timeframes 

• Support and assist with Special Projects as assigned, including handle overflow coverage as needed 

• Handle large call volume daily while maintaining quality focus on each call 

• Meet or exceed HUB Scorecard metrics as established by CS Manager and department KPIs 

• Keep work area safe, organized and clean according to general office practices and OSHA requirements daily 

• Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards 

• Other duties as deemed necessary 

 
Check out some of the required qualifications we are looking for in amazing candidates…. 

• High School Diploma or Equivalent  

• At least 6 months of experience of prior customer service or call center experience  

• At least 6 months combined work experience and demonstrated knowledge of all systems (i.e. HubWm, SanFran, PKMS, CCUI, etc.), or other equivalent systems 

• This is an onsite and in office role 

• MS Office Proficient: Outlook & Word – Basic to Intermediate; Excel – Intermediate to Advanced Skills required 

• Ability to multitask using multiple systems to achieve one-in customer call resolution 

• Acquired/Demonstrated WSI product knowledge for all Brands 

• Strong written and verbal communication skills necessary 

• Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner 

• Flexible to work overtime as required 

 

Review these physical requirements, as they play a major part in this role….  

• Must be able to walk, stand, bend, and lift throughout the day 

• Able to use computer for an extended period of time 

• Comfortable sitting 90% of the day 

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offers, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE