Customer Svc Rep 2

About the Department

Pay Grade: G

 

Connect passion with purpose. The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives.

The agency is seeking a highly qualified candidate for the position of Customer Svc Rep 2 within the Fulton County Board of Health in the Nursing & Clinical Services Division.

Standard Benefits for FULL Time Salaried Employees

In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.   

www.fultoncountyboh.com

Position Duties

Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

Minimum Qualifications

High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Other Qualifications

The State will not unlawfully consider an applicant’s Performance Aptitudes:

Data Utilization: Requires the ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies, and/or methods to meet unique or unusual conditions. Requires the ability to do so within the context of existing organizational theories and management principles.

Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions.

Verbal Aptitude: Requires the ability to utilize a wide variety of references, descriptive, advisory, and/or design data and information.

Mathematical Aptitude: Requires the ability to perform moderately complex algebraic and geometric operations; ability to utilize principles of basic probability and statistical inference. 

Functional Reasoning: Requires the ability to apply principles of logical or synthesis functions; deal with concrete and abstract variables; and analyze major problems that require complex planning for interrelated activities that can span one or several work units.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization.

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification.

This position is subject to close at any time, once a satisfactory applicant pool has been identified.

*District 3-2 is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant’s race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected categories when making selections.

The candidate chosen for employment will be subject to Criminal Background Check/Fingerprinting, Reference Checks.

Benefits

Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.

Supplemental Questions

Required Question

Agency Information

EmployerGeorgia Department of Public Health (GA)Address 200 Piedmont Ave, SE
West Tower
Atlanta, Georgia, 30334 Website http://dph.georgia.gov