Data Analyst, Guest Experience

Provide analytics support to the global Marketing organization, with a focus on understanding and improving the end‑to‑end guest experience across our hotel portfolio.

Your day to day  

• Analyze guest, marketing, and hotel performance data to identify trends, opportunities, and areas for improvement

• Build and maintain dashboards and visualizations in Tableau that make insights easy to understand and act on

• Write and optimize SQL queries to pull data from multiple sources

• Partner with stakeholders across marketing, brands, regional operations, business intelligence & data engineering teams to develop reporting & insights

• Translate analytical findings into clear, concise stories for business audiences

• Support ad‑hoc analysis requests and help prioritize based on business impact

• Continuously refine metrics, definitions, and methodologies to improve data quality and consistency

• Analyze internal and external data to improve performance measurement and interpretation

• Coordinate and prioritize incoming requests for performance and guest experience data

• Identify and communicate performance trends and insights to relevant stakeholders

• Develop action‑oriented insights aligned to stakeholder priorities

• Leverage visualization tools to deliver insights for decision-making

• Connect metrics across functions to tell a holistic business and guest story

• Deliver insights in formats that are clear, accessible, and appropriate for different audiences

What we need from you 

• Bachelor's or Master's degree in Analytics, Business, Marketing, Economics or relevant field.

• One to two years progressive work-related experience

• Strong analytical curiosity and a desire to understand why things happen, not just what happened

• Experience using SQL to query, manipulate, and analyze data

• Hands‑on experience with Tableau (or similar visualization tools) and a passion for clean, intuitive dashboards

• Ability to explain complex data findings clearly to non‑technical stakeholders

• Comfortable managing multiple tasks and deadlines simultaneously

• Interest in hospitality, guest behavior, or consumer experience analytics (industry experience is a plus, not a must)

Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. 

The salary range for this role is $80,000.00 to $85,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.