***Data and Operations Analyst Trainee (Data Management I) - DORA/EDO - Hybrid Work***

About the Department

Hybrid Workplace Arrangement: 

Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business need.  

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. 

Position Duties

The Executive Director’s Office (EDO) provides oversight, leadership, guidance, and support to DORA's ten distinct divisions, housing the department’s external and administrative functions -- this includes the following offices: Legislative Affairs, Communications, Human Resources, Operations, Budget, and Accounting. The EDO also maintains oversight over the Colorado Office of Policy, Research and Regulatory Reform (COPRRR).     

The DORA Office of Operations manages department, building, and customer operations for the department, including but not limited to: Business Technology and Innovation, Process Improvement, Data Measurement and Reporting, EDI Program Support, DORA Welcome Center, the Citizens Advocate Office, Ethics and Compliance, Building Management Liaison, Safety and Security, Space Utilization and Renovation Projects, and ED Employee Events. 

This position serves as the Data and Operations Analyst Trainee in the DORA Executive Director’s Office, Office of Operations. Duties and responsibilities will be performed in a learning capacity under the training, close guidance, and supervision of the Manager of Operations and Business Innovation/designee. 

This position learns to apply methods and sound practices towards informing strategy and promoting sound decision making by leveraging process analysis, data, trends, and predictive analytics. Duties include but are not limited to the following: Data Analysis, Reporting, and Visualization; Data Governance, Sharing, and Inventory Coordination; Technology Project Management; Continuous Process Improvement and managing and administering various special projects with sound business practices, as assigned by the Manager of Operations and/or Chief Administrative Officer. 

1. Data Analysis, Reporting, and Visualization - 35%

Under direction of the supervisor and in a learning capacity,  position is responsible for data analysis, reporting, and visualization, including supporting data-driven decision making and implementing data integrity measures. Duties include but are not limited to:

1. Collaborate with Manager of Operations, Chief Administrative Officer, and/or other agency stakeholders to assess statistical analysis and data reporting needs, and incorporate those considerations into the design of data visualizations and reports.  

2. Determine the most appropriate strategies for and plan the design of collecting and using data, in accordance with specifications, principles, and practices of programming and system analysis.

3. Determine the most appropriate methods for displaying data reporting, analysis, and validation for use by various audiences, including agency staff at all levels, external stakeholders, and general public.

4. Implement and oversee data collection, design, and analysis from data systems. 

5. Identify data integration, integrity, and validation issues and propose solutions in accordance with industry best practices.  

6. Implement and maintain aggregate and custom reports and visualizations.  

7. Test, debug, and remove errors in data visualizations and reports to ensure accurate representation of data.

8. Ensure the ongoing availability and correctness of operational data visualizations and reports.

9. Derive concrete value from large amounts of information so that users may better understand and make productive decisions about business processes, policies, and services.

1. Data Governance, Sharing, and Inventory Coordination - 20%

Under direction of the supervisor and in a learning capacity, this position works on behalf and in support of the Manager of Operations and Chief Administrative Officer to coordinate data management efforts focused on data quality, data governance, and supporting processes and documentation. Supporting and coordinating departmental data governance efforts  and initiatives includes but is not limited to:

1. Working with department and program leadership to establish and monitor success metrics for data governance; 

2. Prioritizing both current and unmet data governance needs; 

3. Identifying internal and external resources that can meet those needs; 

4. Providing indirect oversight through direction or recommendations to program staff throughout the Department in regards to their data governance efforts; 

5. Staying abreast of legislation or funding sources that can impact the development of the governance agenda.

6. Engaging in new and ongoing projects and initiatives focused on data management, data quality, data governance, data sharing/inventory, etc.

7. Working across the organization, collaborating with colleagues in IT, technical, and business roles to improve data quality and complete data projects.

8. Assisting the Manager of Operations and Chief Administrative Officer in the development of a robust data governance strategy that focuses on: 

   • Implementing data governance models that mitigate data privacy/security risks; 

   • Identifying opportunities to reduce operational costs related to maintaining data and redundancies in data maintenance can be reduced.

   • Establishing and monitoring data sharing practices and cross-agency analytics. 

   • Managing data inventories and analysis of utilization of data. 

   • Improving data integrity as governance processes are standardized.

1. Technology Project Management - 20%

Under direction of the supervisor and in a learning capacity, this position works towards managing multiple concurrent projects of varying complexity to successful completion; this includes but is not limited to: 

1. Works with the Manager of Operations in the development, implementation, and/or management of technology projects and agency system initiatives. This includes but is not limited to:

   • Develop  project charters,  project management plans, and project schedules, as well as facilitate the change control processes.

   • Work with division program staff and technical teams to properly develop preliminary scope statements, testing requirements, project schedules, and planned outputs.

   • Ensure the proper resources are available and that a thorough process is in place for determining, documenting, and managing the requirements of the project.

   • Monitor and control project work, and conduct project closeout activities.

   • Provide proper governance to the project by following and applying project management methodologies and best practices (e.g. IT Project Oversight and Change Management Framework). 

   • Deliver appropriate project reporting to the Manager of Operations and Business Innovation; Chief Administrative Officer, DORA IT Director, and other stakeholders by ensuring proper documentation is provided for updates to risks, issues, change management, budget, decision logs, and progress.

   • Conduct applicable budget tracking and risk management assessment and completing resource development and implementation

   • Formally close projects with all stakeholders and deliver a cohesive, clear final package of all relevant project documentation.

2. Developing, testing, and deploying new reports in agency operational systems; completes regression testing on the system; and troubleshoots and resolves system issues.

3. Developing and implementing system enhancements. These enhancements include revising system processes, expanding current functionality, or developing new functionality not currently available;

4. Advanced troubleshooting and research of system issues or user process verification, quality control of system issue tracking and management, and working with other team members in responding to internal customer questions or issues.

1. Continuous Process Improvement - 15%

Under direction of the supervisor and in a learning capacity, this position supports continuous process improvement, including the following:  

1. Conducts process analysis and mapping, to include time study analysis as required to improve efficiency as well as ensure agency teams follow/implement new legislation, as necessary.

2. Applies principles of LEAN and Six Sigma to business process improvement

3. Identifies and shares relevant "best practices" generated internally and externally.

4. Works with internal stakeholders to develop meaningful metrics; advises which data points and information are necessary to track and monitor both performance and effectiveness of a given program or initiative.

5. Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.

6. Utilizes design thinking and human centered design to delineate problems and conduct strategic planning.

7. Analyzes information utilizing techniques and statistical methods to identify patterns, data correlation, and informational forecasting.

8. Uses reporting software and/or tools to create visual representations and statuses; prepares presentations, charts, tables, reports, and other documentation on processes, statistical data and analysis.

9. Creates efficient and repeatable means to capture key data points.

10. Conducts applied research, evaluation, and cost-benefit analysis on various programs/services to determine efficacy of programs/services.

11. Establishes resources related to research and methodology.

1. Special Projects - 10% 

1. Under direction of the supervisor and in a learning capacity, this positions works towards managing and complete various special projects with sound business practices, as assigned by the Manager of Operations and/or Chief Administrative Officer. This includes:

   1. conducting extensive and specialized research and/or studies; 

   2. compiling and reporting data; 

   3. project management and implementation; 

   4. and/or drafting and presenting recommendations to the supervisor/manager.

2. May contribute to special projects, support, and/ or collaborate with other Operations program areas, on an as needed basis (e.g. Compliance and Ethics; Records Administration; Safety, Security, and Continuity Coordination; Workforce Development; Digital and Operational Accessibility; Equity, Diversity, and Inclusion; Instructional and Content Design; Space Management etc.). 

3. Participate on various committees, training events, special projects, and focus groups, including activities to maintain current knowledge of developments in the relevant subject area.  Represent the department on various standing or ad hoc committees. Other duties as assigned.

Note: Job duty percentages are approximate and subject to change. Duties and responsibilities outlined are essential functions of the position. 

Minimum Qualifications

MINIMUM QUALIFICATIONS (MQs):

There are three ways to qualify for this position: 1) Experience, 2) Education, OR 3) A Combination of Education and Experience

Option 1: Experience 

• Four  (4) years of full-time professional* work experience in data analysis, business intelligence, business analysis, or statistics, which includes at least one (1) year experience in data visualization and reporting. 

Option 2: Education 

• Graduation from an accredited college or university with a bachelor's degree in business analysis, data analytics, data analysis, mathematics, data science, computer science, statistics, or a field of study related to the work assignment. 

Option 3: A Combination of Education AND Experience 

• Graduation from an accredited college or university with an associate's degree in business analysis, data analytics, data analysis, mathematics, data science, computer science, statistics, or a field of study related to the work assignment; AND

• Two (2) years of full-time professional* work experience in data analysis, business intelligence, business analysis, or statistics, which includes at least two (1) year experience in data visualization and reporting. 

 

SUBSTITUTIONS: A master's or doctorate degree from an accredited college or university in human resource management, industrial/organizational psychology, business administration, business management, or a field of study related to the work assignment will be substituted for the bachelor's degree requirement. Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree.

*Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods. 

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part-time experience will be prorated.

Preferred Qualifications/Competencies:

• Demonstrated experience explaining and giving guidance on complex and technical information about systems and/or databases to diverse stakeholders; 

• Demonstrated experience in data visualization and reporting.

• Demonstrated intermediate or advanced experience with Excel, SQL, Tableau and/or R or Python–Statistical Programming.

• Project Management Professional (PMP) certification issued by PMI or comparable entity (as determined by the hiring agency).

• Demonstrated experience coordinating timely completion of data project deliverables with coworkers and customers.

• Demonstrated experience monitoring, assessing and addressing causes of discrepancies within a data collection system

• Documented professional experience writing and communications through multiple channels, including websites, social media, print communication, partner communication, eMarketing communication, and more

• Documented professional experience in training development and facilitation

• Experience administering a data system containing Personal Identifiable Information (PII) 

• Documented professional experience conducting/leading process improvement initiatives 

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

• Strong ability to analyze and compile data into clear, concise reports, graphs, charts, maps, infographics, visuals, etc.

• Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;

• Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;

• Demonstrated attention to detail in order to ensure accuracy, thoroughness, and consistency of work product generated in the work unit;

• Sound judgment and confidence in decision-making on a daily basis;

• Demonstrated critical thinking and analysis skills, including having the ability to evaluate and analyze reports and records in order to ensure compliance and recommend solutions;

• Complex problem solving skills, including the ability to review and analyze information in order to garner solutions; 

• Interpersonal skills, including the ability to collaborate and maintain relationships with internal and external stakeholders;

• Customer service skills, including the ability to meet all requests to the satisfaction of internal and external customers, vendors, and stakeholders;

• Project management skills, including the ability to prioritize and maintain competing needs and interests;

• Organizational skills, including tracking, planning, and time management in order to meet deadlines;  

• Troubleshooting skills, including the ability to follow testing methods on system issues;

• Process improvement skills, including the ability to develop, revise, and implement processes to improve system functionality;

• Creativity, including the ability to recommend and identify the need for changes in testing processes;

• Flexibility, including the ability to shift and adapt to changing work assignments;

• Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division and department;

• Demonstrated ability to read, understand, interpret, apply, and explain statutes, rules, policies, procedures, and guidelines;

• Ability to accept and apply constructive criticism, take ownership of mistakes, and improve from them;

• Self-motivated, self-directed, reliable, and accountable;

• Dependability and Reliability: Regular and consistent work attendance is pivotal, as this position serves a critical role in the business of the department; 

• High ethical standards, the ability to maintain confidentiality, and the ability to manage confidential and sensitive information; 

• Demonstrated professional demeanor;

• Proficiency in Google and Microsoft Office Suite, and the ability to quickly learn and apply other software.

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

• The successful passing of a reference check and/or, if required, a background check.

  • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, a review of job-related public information,  etc.

  • The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.

• Ability to travel independently, including work in-office, as required by business need and scheduled by the supervisor. 

• Effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID-19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.

  • Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the State of Colorado’s Public Health Order and guidance issued by the Colorado Department of Public Health & Environment.

Other Qualifications

PLEASE READ - Required Application Materials

Interested individuals must submit the following online:

1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.

2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from [email protected] and ‘@state.co.us’ addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

3. A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: 

Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Part of the comparative analysis process and/or the interview process may be conducted through remote video conferencing (i.e. Google Meet, Zoom, etc.)

Veterans’ Preference: Candidates who wish to assert Veterans’ Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application.  Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness.  Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

Equity, Diversity, and Inclusion

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at [email protected]. 

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THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.

Appeal Rights: 

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

Veterans' Preference: Candidates who wish to assert Veterans' Preference should attach a copy of their DD-214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Rachael Alkayali, at [email protected] or call (303) 894-2441.

APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. 

Benefits

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.  Please click the following link for detailed information:  www.colorado.gov/pacific/dhr/benefits 

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
 

Supplemental Questions

Required Question

Agency Information

EmployerState of ColoradoAddress See the full announcement by clicking
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Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/