Data and Operations Lead (Data Management V): DORA/EDO Employees Only - Reallocation (SAA-1362)

Department Information

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission. 

• Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail. 

• Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more! 

• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.

• Bike-to-work programs, including access to storage lockers and bike racks.

• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.

• Medical and Dental Health Insurance for employees and optional coverage for their dependents.

• Life Insurance for employees, and optional coverage for their dependents.

• Paid Time Off, including 11 paid holidays.

• Short- and long-term disability coverage.

• Tuition assistance program.

 

Description of Job

The Executive Director's Office combines the administrative, operational and performance functions of DORA divisions. The EDO provides leadership and support to 10 distinct divisions, including: Public Utilities Commission, Office of the Utility Consumer Advocate, Division of Insurance, Division of Professions and Occupations, Division of CIvil Rights, Division of Real Estate, Division of Banking, Division of FInancial Services, and Division of Securities. 

The DORA Operations Unit manages department, building, and customer operations for the department, including Business Technology and Innovation, Data Governance, Process Improvement, Workforce Development, Data Measurement and Reporting, EDI Program Support, DORA Welcome Center, the Citizens Advocate Office, Building Management Liaison; Safety, Security, and Continuity Coordination; Space Utilization and Renovation Projects; and ED Employee Events.  

Position: SAA 1362

This position serves as the Data and Operations Lead in the DORA Executive Director’s Office, Office of Operations. This position informs strategy and promotes sound decision making by leveraging process analysis, data, trends, and predictive analytics. Duties include Data Analysis, Reporting, and Visualization; Data Governance, Sharing, and Inventory Coordination; Technology Project Management; and managing and administering various special projects with sound business practices, as assigned by the Manager of Operations and/or Chief Administrative Officer.  This position is designated as a staff authority in  data analysis, reporting, and visualization, with a focus on supporting data-driven decision-making and maintaining data integrity.  This position supervises 3 positions  on behalf of the unit manager and serves as a work leader across the Operations Unit. 

1. Data Analysis, Reporting, and Visualization

This position is responsible for data analysis, reporting, and visualization, including supporting data-driven decision-making and implementing data integrity measures. Duties include but are not limited to:

1. Collaborate with the Manager of Operations, Chief Administrative Officer, and/or other agency stakeholders to assess statistical analysis and data reporting needs, and incorporate those considerations into the design of data visualizations and reports.  

2. Determine the most appropriate strategies for and plan the design of collecting and using data, in accordance with specifications, principles, and practices of programming and system analysis.

3. Determine the most appropriate methods for displaying data reporting, analysis, and validation for use by various audiences, including agency staff at all levels, external stakeholders, and general public.

4. Implement and oversee data collection, design, and analysis from data systems.  

5. Identify data integration, integrity, and validation issues and propose solutions in accordance with industry best practices.  

6. Implement and maintain aggregate and custom reports and visualizations.  

7. Test, debug, and remove errors in data visualizations and reports to ensure accurate representation of data.

8. Ensure the ongoing availability and correctness of operational data visualizations and reports.

9. Derive concrete value from large amounts of information so that users may better understand and make productive decisions about business processes, policies, and services.

1. Data Governance, Sharing, and Inventory Coordination 

This position works on behalf and in support of the Manager of Operations and Chief Administrative Officer to coordinate data management efforts focused on data quality, data governance, and supporting processes and documentation. Supporting and coordinating departmental data governance efforts  and initiatives includes but is not limited to:

1. Working with department and program leadership to establish and monitor success metrics for data governance; 

2. Prioritizing both current and unmet data governance needs; 

3. Identifying internal and external resources that can meet those needs; 

4. Providing indirect oversight through direction or recommendations to program staff throughout the Department in regards to their data governance efforts; 

5. Staying abreast of legislation or funding sources that can impact the development of the governance agenda.

6. Engaging in new and ongoing projects and initiatives focused on data management, data quality, data governance, data sharing/inventory, etc.

7. Working across the organization, collaborating with colleagues in IT, technical, and business roles to improve data quality and complete data projects.

8. Developing and making recommendations to the Manager of Operations and Chief Administrative Officer to implement a robust data governance strategy that focuses on: 

   • Implementing data governance models that mitigate data privacy/security risks; 

   • Identifying opportunities to reduce operational costs related to maintaining data and redundancies in data maintenance can be reduced.

   • Establishing and monitoring data sharing practices and cross-agency analytics. 

   • Managing data inventories and analysis of utilization of data. 

   • Improving data integrity as governance processes are standardized.

1. Business Technology Management

This position manages multiple projects, initiatives, and day-to-day responsibilities of varying complexity to successful completion in the area of business technology management; this includes but is not limited to: 

1. Works with the Manager of Operations in the development, implementation, and/or management of business technology projects and agency system initiatives. This includes but is not limited to:

   • Develop project charters,  project management plans, and project schedules, as well as facilitate the change control processes.

   • Work with division program staff and technical teams to properly develop preliminary scope statements, testing requirements, project schedules, and planned outputs.

   • Ensure the proper resources are available and that a thorough process is in place for determining, documenting, and managing the requirements of the project.

   • Monitor and control project work, and conduct project closeout activities.

   • Provide proper governance to the project by following and applying project management methodologies and best practices (e.g. IT Project Oversight and Change Management Framework). 

   • Deliver appropriate project reporting to the Manager of Operations and Business Innovation; Chief Administrative Officer, DORA IT Director, and other stakeholders by ensuring proper documentation is provided for updates to risks, issues, change management, budget, decision logs, and progress.

   • Conduct applicable budget tracking and risk management assessment, and complete resource development and implementation.

   • Formally close projects with all stakeholders and deliver a cohesive, clear final package of all relevant project documentation.

2. Developing, testing, and deploying new reports in agency operational systems; completes regression testing on the system; and troubleshoots and resolves system issues.

3. Developing, testing and otherwise leading efforts and projects related to Artificial Intelligence (AI).

4. Developing and implementing system enhancements; these enhancements include revising system processes, expanding current functionality, or developing new functionality not currently available.

5. Advanced troubleshooting and research of system issues or user process verification, quality control of system issue tracking and management, and working with other team members in responding to internal customer questions or issues.

6. Project and program support related to areas such as technology audit remediation, server support and migration, and accessibility testing.

1. Supervision and Work Leader Responsibilities

1. Under the direction of the unit manager, performs supervisory duties for designated positions, including: assigning tasks, monitoring progress and workflow, checking the product, scheduling work, and establishing work standards. Reviews work assignments for timeliness, correctness, and soundness. Provides input into supervisory decisions for respective work lead positions, including performance management, signing leave requests and approving work hours. 

2. This position is a work leader to staff in the Operations Office, as assigned by the unit manager. This position uses processes and workflows to direct staff’s daily tasks; contributes to the training of staff members; and reviews work assignments for timeliness,  correctness, and soundness. Provides input into supervisory decisions made by the supervisor, including performance management, signing leave requests and approving work hours. This position also contributes to the development of staff by providing guidance and day-to-day assistance to the team members on performance and delivery of service.

3. Determines workload balance and priorities across the team, making recommendations when direction needs to be potentially shifted/redirected.  

4. Identifies issues or inconsistencies in the work product of the team and determines the best way to address them (one-on-one, email, reminders at staff meetings, etc.).

5. Utilizing process improvement methodologies and training, identifies areas where work processes can be improved and work with the team to implement those improvements.

6. This position trains team members on the processes and procedures that they must follow as members of the team and the EDO, based upon existing standards of procedure, policies, rules, and statutes.  This position determines the pace of training and work assignments for team members, deciding work assignments for new staff members as part of training progress, and makes a recommendation to the 

1. Special Projects 

1. Manage and complete various special projects with sound business practices, as assigned by the Manager of Operations and/or Chief Administrative Officer. This includes:

   1. conducting extensive and specialized research and/or studies; 

   2. compiling and reporting data; 

   3. project management and implementation; 

   4. and/or drafting and presenting recommendations to the supervisor/manager.

2. May contribute to special projects, support, and/ or collaborate with other Operations program areas, on an as needed basis (e.g. Compliance and Ethics; Records Administration; Safety, Security, and Continuity Coordination; Workforce Development; Digital and Operational Accessibility; Equity, Diversity, and Inclusion; Instructional and Content Design; Space Management etc.). 

3. Participate on various committees, training events, special projects, and focus groups, including activities to maintain current knowledge of developments in the relevant subject area.  Represent the department on various standing or ad hoc committees. Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Note: Only current permanent classified employees of the DORA Executive Director's Office who qualify are eligible to advance in the selection process. Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part time experience will be prorated.

MINIMUM QUALIFICATIONS (MQs):

Graduation from an accredited college or university with a bachelor's degree in computer science, data analytics, data analysis, mathematics, data science, or statistics; AND

Four (4) years of full-time professional* work experience working with data analysis, business intelligence, business analysis, and statistics to include the following:

• At least two (2) years of experience in data visualization and reporting. 

• At least one (1) year of business technology project management, including, but not limited to, areas such as technology audit remediation, server support and migration, accessibility testing, and leading efforts and projects related to Artificial Intelligence (AI).

• At least one (1) year of experience leading projects/teams, including assigning tasks, monitoring progress and workflow, and ensuring a quality work product.

SUBSTITUTIONS:

A combination of work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted on a year-for-year basis for the bachelor's degree. For example, qualifying based on only experience would require seven (7) years of the experience specified in the minimum qualifications. 

 Preferred Qualifications:

• Certification in Google Data Analytics; 

• Certification in Prosci Change Management;

• Advanced knowledge of photoshop and video software;

• Experience extracting and analyzing data and advanced understanding of database design and functional concepts;

• Demonstrated experience working on technology projects and providing internal support and coordination with the Office of Information Technology (OIT);

• Demonstrated experience utilizing programs such as Python, Java, R Programming 

• Exceptional customer service skills;

• Ability to resolve and mediate conflicts;

• Experience working according to detailed policies, procedures, and deadlines;

• Experience responding to customer inquiries with tact and diplomacy;

• Experience utilizing and navigating multiple computer systems/programs/applications;

• Experience with documenting processes and operations;

• Experience with public speaking, training, and presentations; 

• Experience working with highly confidential information;

• Proficiency in the use of Google Apps (Docs, Forms, Sites, etc.) and web-based technology.

  
  

Required Competencies:

The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

• Knowledge of State IT processes, systems, and functionality to coordinate with the duties performed by OIT teams;

• Advanced knowledge of data analytics; 

• Dependable work ethic and reliable attendance record;

• Exceptional aptitude for technology implementation. 

• Exceptional customer service skills.

• Ability to conduct extensive research, compile and analyze data, and create reports;

• Strong computer skills, a propensity towards technology, and the ability to quickly learn new systems and software;

• Adaptability and flexibility in a changing environment;

• Development and application of creative solutions to business issues;

• Strong written and oral communication skills;

• Analytic thinking, organization, and problem solving skills;

• Highly self-motivated, self-directed, and attentive to detail;

• Ability to partner with other professionals, managers and staff to find effective solutions within established law, rules and procedures;

• Effective interpersonal and relationship-building skills;

• Working effectively in both independent and team situations;

• Time and project management skills;

• Professional demeanor;

• Proficiency in the use of PC software applications, including Microsoft Office (Word and Excel).

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

• The successful passing of a reference check and/or, if required, a background check.
  • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
  • The type of background check depends on the job duties of the position and can include a review of any criminal record, credit report, and/or driving record.

Supplemental Information

Interested individuals must submit the following online:

Comparative Analysis Process: Structured Application Review

Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Part of the comparative analysis process and/or the interview process may be conducted through remote video conferencing (i.e. Google Meet, Zoom, etc.)

Veterans’ Preference: Candidates who wish to assert Veterans’ Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application.  Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness.  Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates. 

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. 

ADAAA Accommodations: DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at [email protected].

APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. 

Benefits

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.  Please click the following link for detailed information:  www.colorado.gov/pacific/dhr/benefits 

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
 

Supplemental Questions

Required Question

Agency Information

EmployerState of ColoradoAddress See the full announcement by clicking
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Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/