Dealer Coms Claims Processor (Remote)
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Apply to Dealer Coms Claims Processor (Remote) at AccentureJob details
- Work type
- Remote
- Compensation
- $43,680 - $68,640/yr
- Posted
- yesterday
- Apply on
- globalcxaccenture.avature.net
About this role
Description and Requirements
Contractor Opportunity: Dealer Comms Claims Processors
Location: Remote (US Only)
Engagement Type: Contractor via Third-Party Supplier
Contracting Entity: Accenture
Supplier of Record: eteam
Start Date: 8/10/2026
Duration: 7 Months with potential for extension
About this Role
We are seeking qualified contractors to serve as Dealer Comms Claims Processors, supporting dealership partners by reviewing, troubleshooting, and processing warranty claims for manufacturer reimbursement.
In this role, you will communicate directly with dealership personnel, answer questions, update warranty details, and ensure all documentation meets program requirements. You will apply automotive knowledge, critical thinking, and exceptional customer service skills to accurately process claim submissions and provide personalized assistance.
Remote working hours for this role are Monday–Friday, with an 8‑hour shift between 8:00 a.m. and 6:00 p.m. EST. Contractors must have reliable internet and the ability to work from a home office environment.
Contractors will be engaged and paid through eTeam, the employer of record for payroll, taxes, and compliance.
Key Responsibilities
Core Duties
Review and process dealership warranty reimbursement claims with accuracy and attention to detail
Receive inbound calls and chats from dealership personnel and end customers, providing clear support and documentation guidance
Communicate corrections, resolve pricing errors, update warranty coverage, and assist with claim entry issues
Conduct outbound calls when additional research is needed to resolve outstanding claim issues
Deliverables or Project Scope
Accurately handle all inbound communication from dealerships, ensuring a complete understanding of their concerns and questions
Maintain and update equipment registrations and warranty coverage as required
Utilize internal resources, training materials, and systems to support claim processing and issue resolution
Build strong relationships with dealership partners to deliver consistent, high‑quality customer experience
Collaboration Tools or Platforms
- Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Internal claim‑processing systems and warranty program platforms
- Internal training resources and knowledge sites used for research and issue resolution
- Phone, email, and chat communication channels
Qualifications
- High School Graduate (bachelor’s degree or higher preferred)
- 3 years Automotive repair experience
- Must have 1+ years knowledge of the working mechanics of vehicles
- 1 year of Customer Service experience in a support or service-focused environment
Preferred Qualifications
- Vehicle Warranty Knowledge
- ASE certification is a plus
- Experience in customer support operations emphasizing automotive service / after sales support
- Experience as a Warranty administrator within a Dealership environment
- Provide clear written and oral communication
- Proficiency with Microsoft Suite applications and basic computer skills
How to Apply
Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by eTeam for next steps.
Compliance Notes
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual.
- In response to a formal complaint or charge,
- In furtherance of an investigation, proceeding, hearing, or action, or
- Consistent with Accenture’s legal duty to furnish information
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure
As required by law, below you’ll find the reasonable range of compensation eTeam expect to pay for this role. We accept applications on an on-going basis and there is no fixed deadline for applying.
| Location | Hourly Range |
| California | $23.00 – $31.00 |
| Colorado | $22.00 – $29.00 |
| Cleveland, OH | $21.00 – $27.00 |
| District of Columbia | $25.00 – $26.00 |
| Illinois | $22.00 – $31.00 |
| Maryland | $23.00 – $31.00 |
| Massachusetts | $24.00 – $32.00 |
| Maine | $21.00 – $27.00 |
| Minnesota | $23.00 – $32.00 |
| New York | $24.00 – $32.00 |
| New Jersey | $24.00 – $32.00 |
| Virginia | $23.00 – $30.00 |
| Washington | $25.00 – $33.00 |
Drug-Free Workplace
The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
Requesting Accommodation
Equal Employment Opportunity Statement
Other Employment Statements