Department Secretary- ICU

Position Summary Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL. The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Join us! Combining the collective strengths of two powerhouse organizations, Orlando Health and the high-quality physicians at Watson Clinic are expanding access to award-winning specialty care for patients in Polk County and beyond. Orlando Health Watson Clinic Lakeland Highlands Hospital – a state-of-the-art, seven-story, multi-specialty hospital – will serve as a vital 550,000 square-foot healthcare hub offering: 300+ inpatient beds and 69 emergency and observation beds 11 operating rooms and four cardiac interventional suites Dedicated labor and delivery services – including a neonatal intensive care unit (NICU) that will debut shortly after the hospital opens Comprehensive cardiovascular, neurology, and oncology services Advanced surgical procedures Join us in shaping the future of healthcare in Polk County as part of the Orlando Health Watson Clinic Lakeland Highlands Hospital opening team and share in the privilege of saying you were there from the very beginning. Benefits Beyond the Expected Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. Benefits that begin on Day 1 Four (4) weeks paid parental leave Debt-free degrees through our Preferred Education Program Tuition reimbursement and loan repayment programs Back-up childcare and elder care Fertility benefits and adoption assistance NCLEX reimbursement Free NCPDs for RN license Free Kaplan review courses Dedicated RN career counselor and GN Coordinators to develop you Specialty certifications reimbursement And more! Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. A Brief Overview The department secretary performs diverse secretarial, staffing and/or administrative duties for assigned department(s) or professional team. This is a full-time position working Monday through Friday from 9:00 AM to 5:00 PM. Responsibilities Answers phone calls, routes callers, takes messages and provides routine information to callers Ensures payroll is updated and accurate daily in preparation for timely manager approval. Reviews team member sick log and daily staffing sheets frequently to ensure entries match the electronic scheduling program Monitors time and attendance through time keeping system (Kronos) Assists leadership in the development and maintenance of schedules. Responsible to open, close and post the schedule Identifies and fills department staffing shortages Assists leadership in projecting staffing needs based on established unit staffing matrixes and utilize PRN team members to fill vacancies Processes schedule and time changes assuring overtime and staffing guidelines are followed Handles payroll correction forms as needed Distributes incoming mail, orders supplies, and forms as needed Submits work orders for necessary housekeeping, maintenance and biomedical or other work orders as needed Prepares and distributes new hire schedules during unit orientation Maintains team member e-mail distribution lists in Outlook Maintains department specific phone trees Assists department leaders with interview scheduling Organizes meetings including distributing materials, transcribing minutes, and typing routine correspondence/reports Establishes and maintains department files and records on an ongoing basis Uses discretion when working with confidential information Performs all other duties as assigned Maintains established departmental policies and procedures. Prioritizes workload to manage multiple priorities. Enhances professional growth and development through participation in educational programs, current literature, and workshops. Performs all other duties as assigned. Possesses excellent interpersonal skills and ability to work in a team environment. Prioritizes workload to manage multiple priorities. Qualifications Qualifications High School diploma or equivalent. Working knowledge of word processing, spreadsheet, presentation and/or database software, preferably Microsoft Office-based products (Word, Excel, PowerPoint, Access). Two (2) years of clerical or secretarial experience Hospital or healthcare experience is preferred. Candidates with previous experience working in a hospital setting are strongly encouraged to apply. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.