Deputy Program Manager

Deputy Program Manager Opportunity!


GardaWorld is hiring a Deputy Program Manager. The Deputy Program Manager will develop and execute all client needs associated with the management of Global Security Operations Center (GSOC), Information Technology (IT), Training, and Intelligence Analysts chiefly within the Richmond, VA Region, to ensure an ongoing pool of available and qualified candidates meet the contract hiring needs.

What’s in it for You

• Competitive Salary: $120,000-$125,000k / year
• Work Site Location: Richmond, VA
• Set Schedule: Hybrid schedule- based on business needs. This position may require long hours and weekend work.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

• Associate’s degree in Security, Management, Criminal Justice, Computer Science, or related field
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Five (5) years’ experience in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Customer Call Center
  • Management experience to include direct, simultaneous oversight of at least ten (10) subordinates (direct and indirect)
  • Work experience demonstrating a proven track-record in three key areas:
• Managing diverse teams under pressure to achieve results while fostering a supportive, collaborative environment
• Managing timely assessments of potential risks to the customer and overseeing immediate response to the satisfaction of stakeholders and/or in accordance with established policies and procedures; and
• Managing multiple priorities and concerns and escalating significant issues to senior-level management as necessary
  • Educational or work experience gathering and analyzing data to create metrics that support positive change and continuous improvement recommendations
  • Demonstrated effectiveness as a direct manager-of-record to diverse, cross-functional teams filling junior and junior-mid-level roles in an organizational hierarchy
  • Excellent oral communications skills, with proven ability to communicate directly with client and other customers
  • Excellent written communications skills, to include editing final products for business leader and customer consumption
  • Demonstrated ability to effectively manage change and conflict
  • Ability to maintain correspondence, discussions, and materials in strictest confidence
  • Effective management skills in high-intensity, dynamic situations
  • Ability to manage competing priorities and reprioritize according to situation or client expectations
  • Professional judgement to escalate issues requiring senior-level management support and response
  • Proficient computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
  • Ability to maintain situational awareness of multiple security systems and applications simultaneously
  • Strong business acuity
  • Ability to effectively manage multiple employees with diverse personalities and

• Hands-on Approach
• Business Acumen
• Problem Solving
• Communication
• Consultation
• Cultural Awareness
• Leadership & Navigation
• Relationship Management
• Ethical Practice
• Resilience

• Results and people-oriented, balancing business considerations
• Process-driven mentality
• Highly organized
• Self-motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Acts with integrity
• Resilient and adaptable
• Competitive spirit
• Ability to develop relationships at all levels
• Willingness to get involved in all aspects of the business