Digital Marketing Coordinator
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About this role
Our Story
J.Crew gets you dressed every day, for every occasion.
Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.
Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.
Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.
Overview:
Reporting to the Manager of Email Marketing for J.Crew, the Marketing Coordinator will work primarily on the email marketing team and drive the J.Crew business. This person is responsible for assisting in deploying daily emails, SMS and Push Notifications, ensuring accuracy of all outgoing communication, and reporting on performance. This position will have exposure to all aspects of email, SMS and Push marketing, as well as the broader performance marketing strategy at J.Crew. Prior experience in email marketing at an eCommerce or retail company, with a demonstrated passion for the J.Crew brand, is preferred.
Responsibilities:
Assist with set up, QA and deployment of email, sms and push campaigns for J.Crew business
Analyze and report out on email campaign performance with quantitative and qualitative data to drive channel performance
Support segmentation and personalization strategies to ensure we are optimizing content at the customer level
Assist in the creation and building of audience segments
Deliver against revenue, key business KPIS and goals
Assist in reporting out on creative performance to the creative marketing team to analyze and inform email, sms and push content strategy go forward
Partner with Production, Creative, Email Operations, Planning, and Site Merchandising teams to drive the email, sms and push channel strategy
Assist with ad hoc tasks for the broader marketing organization, as needed
Manage the status of email, sms and push sends to ensure messages are delivered on time
Compile and maintain competitor content
Qualifications:
1-2 years of related experience in email marketing
Strong analytical skills; proficiency in Microsoft Excel and Google Analytics
Experience with a major ESP (Ex: Oracle, Salesforce, Adobe)
Very strong communication and team-working skills
High level of organization coupled with attention to detail
Self-starter who exhibits curiosity
Able to prioritize multiple objectives within a fast-paced, changing environment
Able to be resilient when dealing with high- pressure situations
Aptitude to think strategically but act tactically
Confidence in project management and presentation skills
We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.
Benefits + Perks
Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.
Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
Hourly Range: $22.98 - $26.49At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.