Digital Product Intern (Graduate Student) - Hybrid: Remote in Boston area with 2 days in office
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About this role
As a Digital Product Intern on our Digital Product team at Upstream, USA, you will have the opportunity to gain hands-on experience and contribute to various aspects of the newly built Digital platform. You will work closely with members of our Digital Product team to support the pilot roll out and release of additional features against the newly formed digital roadmap. This internship offers valuable learning opportunities for new product development, go to market digital product strategy, competitive feature analysis and growing and building a new digital product line. Availability to commit to 40 hours per week for the duration of the internship preferable.
Key Responsibilities
- Feature Analysis & Strategy: Conduct deep-dive competitive audits of digital health tools to identify best-in-class features for our new digital product line.
- Product Roadmap Support: Assist Digital Team Managers and help in prioritizing the backlog and defining requirements for the next phase of the contraception website.
- Pilot Execution: Support the "Go-to-Market" (GTM) activities for the pilot rollout, including contact us support and operations metrics.
- Data & Insights: Help monitor pilot metrics and synthesize site and user feedback to inform future feature releases.
- Marketing and Awareness: Support the digital team in program execution, awareness strategies and social media outreach.
- Cross-Functional Collaboration: Work closely with UX/UI designers, engineers, and clinical experts to ensure the product meets both technical standards and patient needs.
- And other duties as assigned by the Head of Digital Product and Digital Product team.
What You’ll Learn
- How to build and scale a digital product within a mission-driven organization.
- The mechanics of a launch strategy for healthcare technology.
- How to navigate the complexities of product-market fit in the nonprofit and FQHC (Federally Qualified Health Center) sectors.
- Agile product management methodologies in a fast-paced, high-growth environment.
Required Education, Experience, Knowledge, Skills and Ability
Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.
- Pursuing a graduate degree in health care management, technology, engineering, economics or a related field.
- Strong communication skills, both written and verbal.
- Detail-oriented with excellent organizational skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Enthusiastic about learning and contributing to the Digital Product function.
- Experience with file management or creating and organizing documents is a plus.