Director, Cloud GTM Strategy - Agentforce

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking an execution-focused, highly organized Director, Product Strategy to serve as the critical operational anchor and business partner to the Cloud COO organization. Your core mission is to manage, track, and accelerate the global execution and growth of our Agentforce market adoption playbooks.

In this high-visibility role, you will act as a force multiplier for the Cloud business unit. You will combine disciplined, enterprise-grade program management with executive-level operational stewardship—driving cross-functional accountability, running leadership operating rhythms, and clearing organizational roadblocks. Rather than designing abstract frameworks, you will own the operational execution of the Agentforce blueprint, ensuring teams across Product, Finance, Marketing, and Sales execute timelines seamlessly.

What You’ll Actually Be Doing (Responsibilities)

• COO Business Partnering & Operational Stewardship: Act as the operational right-hand to the Cloud COO leadership team. Help shape leadership agendas, capture action items across complex stakeholder groups, and drive follow-through to ensure corporate alignment.

• PMO & Governance: Establish, scale, and lead a rigorous PMO governance framework for the Agentforce global GTM rollout. Define program workstreams, map multi-stakeholder dependencies, track milestones, and aggressively mitigate timeline risks.

• Rhythm of the Business (RoB): Own the end-to-end orchestration of the operational cadence for Agentforce, including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), leadership staff meetings, and state-of-the-readiness syncs.

• Cross-Functional Accountability: Act as the primary connective tissue between Product Management and field execution teams. Hold regional sales theaters, product ops, and enablement teams accountable to launch timelines and G4G (Go for Growth) framework deliverables.

• Executive Communications & Reporting: Synthesize program status, operational blockers, and performance metrics into crisp, highly visual status dashboards, executive briefs, and presentations tailored directly for C-suite and executive review.

• Operational Readiness Tracking: Oversee the operationalization of Agentforce, tracking that field teams are properly enabled, incentivized, and aligned to support the new product hierarchy structures.
   

You’re Our Person If (Required Qualifications)

• Experience: 8+ years of experience in Enterprise Program Management, PMO Leadership, Business Operations, or an operational business partner role within a high-growth SaaS or technology environment.

• Project Management Mastery: Proven track record of managing massive, multi-faceted, matrixed corporate programs from initiation through global launch. Expert-level capability in establishing governance, defining KPIs, and using tracking methodologies to deliver programs on time.

• Executive Presence: Outstanding leadership presence with the ability to navigate complex organizational dynamics, challenge leadership assumptions constructively, and corral cross-functional teams toward shared operational goals without direct authority.

• Operational Execution: A pragmatic focus on execution mechanics—knowing how to break down complex goals into workstreams, assign clear ownership, and build repeatable, structured processes.

• Communication Artistry: Exceptional verbal and written storytelling skills, with a native ability to turn messy status updates into clear, concise, and structured executive dashboards and presentations.

• Education: Bachelor’s degree in Business, Operations, Engineering, or a related field.
   

Even Better If (Preferred Qualifications)

• Formal certifications in project management or change management frameworks (e.g., PMP, PgMP, Agile, Prosci).

• Prior experience directly supporting a business unit COO, General Manager, or C-suite executive in an operational management or chief-of-staff-style capacity.

• Strong familiarity with the Salesforce platform ecosystem (Data Cloud, Sales Cloud, Service Cloud) and a functional understanding of how Agentforce integrates across the platform.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.