Director FBM Marketplace, Target

The Director Marketplace, FBM will serve as the General Manager for Target FBM (Fulfilled by Merchant), owning end-to-end strategy, storefront strategy, operational excellence, and cross-functional orchestration. You will act as the GM of FBM operations and strategy while partnering closely with Pricing, Merchandising, Marketing, Supply Chain, and Catalog/Content to accelerate scalable, profitable growth.

This role will have full P&L ownership ($360MM in 2026).  This role will set the multiyear vision for the FBM business, ensuring superior customer experience while driving cost-to-serve efficiency and advancing Staples Marketplace as a top-performing 3P seller on Target.

Duties & Responsibilities

·  P&L Ownership & Business Leadership

o Own full revenue, contribution margin, and EBITDA performance for the Target FBM business.

o Lead business planning, forecasting, KPI management, and financial decision-making.

o Build and execute the FBM multiyear strategy—including assortment, pricing, channel positioning, and category growth.

o Diagnose performance trends and implement corrective actions to achieve revenue and profitability targets.

o Build scalable processes that support long-term financial sustainability and channel growth.

·  Storefront Strategy & Growth Execution

o Build and refine channel growth plans using competitive insights, demand trends, and profitability modeling.

o Identify and evaluate assortment expansion opportunities across long-tail, replenishable, and exclusive Staples products.

o Improve Buy Box competitiveness through coordinated pricing, availability, shipping speed, and performance execution.

o Drive Own Brand penetration through pricing optimization, dedicated inventory, and commercial activation strategies.

·  Operations Leadership

o Oversee day-to-day FBM fulfillment execution, including SLA adherence, routing logic, promise accuracy, and multinode delivery performance.

o Partner with Supply Chain to enhance speed, reduce cost, strengthen carrier performance, and unlock new delivery models.

o Lead operational initiatives to lower defects, cancellations, returns, and claim rates

· Cross-Functional Partnership

o Pricing: Execute dynamic pricing strategy, MAP compliance, and revenue/margin optimization.

o Merchandising: Partner with merchandising to support vendor partnerships, category opportunities, and assortment prioritization.

o Marketing/Retail Media: Collaborate on Target Advertising strategies to improve rank, visibility, NTB acquisition, and category penetration.

o Catalog/Content: Ensure listing accuracy, SEO optimization, A+ content excellence, and PDP compliance.

What You Bring to the Table

· Strategic thinker with strong business acumen and operational discipline.

· Strong analytical problem-solver with a data-driven decision-making style.

· Clear, concise communicator able to translate complex data into action.

· High sense of ownership, urgency, and accountability.

· Ability to operate independently and lead through influence.

· Strong execution mindset with attention to detail and continuous improvement.

Education & Work Experience Requirements:

· Bachelor’s degree required, preferably in Business, Supply Chain, Marketing, Finance, or related field

· 10+ years in eCommerce, Marketplace, Amazon operations, or multichannel retail

· 5+ years specifically managing complex marketplace operations at scale

· 5+ years of product/program management experience

Basic Qualifications:

· Proven success owning or managing a P&L, including revenue, margin, and EBITDA management.

· Experience managing Target FBM, 3P operations, or fulfillment-based marketplace models.

· Strong understanding of Target seller tools, Buy Box mechanics, retail media, catalog compliance, and seller health metrics.

· Strong analytical capabilities including BI tools, Excel modeling, KPI management, and decision frameworks.

· Experience working cross-functionally with Pricing, Merchandising, Marketing, Supply Chain, and Catalog teams.

· Strong problem-solving capability with demonstrated impact on cost-to-serve, defects, or operational speed.

Preferred Qualifications:

· Experience at a top 3P seller, aggregator, or category-leading Target brand.

· Experience with multi-node routing, promise-accuracy engineering, or supply chain optimization.

· Experience handling Target policy, compliance, and appeals processes.

· MBA or equivalent advanced business degree.

Company