Director Grief & Support Services

Job Overview:

This role is responsible for the performance of Fernside Center for Grieving Children, Goldstein Family Grief Center, Chaplains, Social Workers, and Volunteers. Ensures achievement of strategic plan and pillar/scorecard goals. Plays a key leadership role in fundraising to sustain grief programs. Reports to HOC Navigators President & CEO. Serves as a member of the HOC Navigators senior leadership and management teams; serves as senior staff on the Fernside Board of Trustees and attends HOC Navigators Board of Trustee meetings.

Job Requirements:

Master's Degree In Healthcare Administration or business, nursing, counseling, therapy, social work, chaplaincy, or other service-related field. (Required)
7 - 10 years Progressive management experience required. Healthcare leadership background strongly preferred. (Required)
Excellent relational skills; outstanding verbal and written communication skills. Facilitates a high-performing team; drives results. TriHealth Way of Leading and Serving competencies.
Participates in local, regional, and national hospice & palliative care and grief organizations. Required

Job Responsibilities:

Grief Programs- Provides leadership to Fernside Center for Grieving Children and Goldstein Family Grief Programs; Drives innovative programming, operational and service excellence, and high engagement of team members and volunteers; Ensures strong brand awareness; Increases community awareness of grief programs and expands number of grieving people served; Facilitates fundraising to sustain programs; Serves as senior staff to Fernside Board. 
Social Workers and Chaplains- Provides leadership to social work and chaplain disciplines for hospice and palliative care programs; Ensures professional excellence, exceptional patient care outcomes and patient/family satisfaction. Leverages the therapeutic communication and counseling skills of these disciplines to foster a supportive, collaborative, and compassionate HOC Navigators work environment. 
Volunteers - Provides leadership to hospice and palliative care volunteer services, and integrative services including music, art, massage, and pet therapy. Ensures innovative programming and engagement of volunteers and integrative therapies to enhance the patient and family experience. 
Integrative Services - Provides leadership to hospice and palliative care volunteer services, and integrative services including music, art, massage, and pet therapy. Ensures innovative programming and engagement of volunteers and integrative therapies to enhance the patient and family experience.

Other Related Information:

Direct Report FTEs = 3-9 Indirect Report FTEs = 60-99

Working Conditions:

Bending - Rarely 
Climbing - Rarely 
Concentrating - Frequently 
Continuous Learning - Consistently 
Hearing: Conversation - Frequently 
Hearing: Other Sounds - Occasionally 
Interpersonal Communication - Consistently 
Kneeling - Rarely 
Lifting <10 Lbs. - Occasionally 
Pulling - Rarely 
Pushing - Rarely 
Reaching - Occasionally 
Reading - Consistently 
Sitting - Frequently 
Standing - Frequently 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Frequently 
Color Vision - Frequently 
Visual Acuity: Far - Consistently 
Visual Acuity: Near - Consistently 
Walking - Occasionally

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals: 
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies: 
TriHealth Way of Leading 
TriHealth Way of Serving 
Transformation Change 
Drive for Results 
Build Organizational Talent

Leadership Tactics: 
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. 
Regularly Round on Team Members, using questions from the rounding log. 
- 25 or fewer team members = monthly 
- 26-50 team members = every other month 
- 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.