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Commonwealth of Pennsylvania
Dauphin County or Harrisburg

Director of Administrative Services Office (Administrative Officer 4)

Hybrid$78,925 - $119,844/yrPosted 1 week ago

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Apply to Director of Administrative Services Office (Administrative Officer 4) at Commonwealth of Pennsylvania

Job details

Location
Dauphin County or Harrisburg
Work type
Hybrid
Compensation
$78,925 - $119,844/yr
Posted
1 week ago
Apply on
governmentjobs.com

About this role

About the Department

Are you eager to step into a leadership role that places you at the center of senior management decision making? If you are detail-oriented, organized, and ready for a challenge, join the State Civil Service Commission as the Director of the Administrative Services Office. The Commission serves as a neutral body that resolves employment disputes and discrimination claims, making your work vital to its mission. This position gives you the opportunity to lead budget, fiscal, and administrative operations that keep the agency strong, and help guide the systems that support its success every day. Bring your expertise to our office and help shape the future of this vital agency!


Position Duties

This position oversees budget planning, fiscal control, and administrative services for the State Civil Service Commission. As the Director of the Administrative Services Office, you will perform the following duties:

  • Budget Oversight: Manage agency budget planning, review financial data, and prepare required fiscal reports
  • Administrative Leadership: Direct administrative units such as purchasing, mail operations, space management, and support services
  • Performance Management: Review agency performance measures and use results to guide planning and improvements
  • Emergency Readiness: Coordinate emergency response activities and serve as a key contact during statewide emergencies
  • Staff Supervision: Lead and support employees responsible for technical, administrative, and operational tasks


Interested in learning more? Additional details regarding this position can be found in the position description.


Work Schedule and Additional Information:

  • Full-time employment
  • Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
  • Paid Parking
  • Telework: You may have the opportunity to work from home (telework) part-time, based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
  • Salary: In some cases, the starting salary may be non-negotiable. 
  • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

  • One year as an Administrative Officer 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
  • Six years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and such training as may have been gained through graduation from a four-year college or university; or
  • Any equivalent combination of experience and training.


Other Requirements:

  • You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 
  • You must be able to perform essential job functions.

How to Apply:
  • Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
  • Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
  • Failure to comply with the above application requirements may eliminate you from consideration for this position. 
  • All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.


Veterans:

  • Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.


Telecommunications Relay Service (TRS): 

  • 711 (hearing and speech disabilities or other individuals).


If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.


The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Other Qualifications

  • Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
  • Your score is based on the detailed information you provide on your application and in response to the supplemental questions. 
  • Your score is valid for this specific posting only.
  • You must provide complete and accurate information or:
    • your score may be lower than deserved.
    • you may be disqualified.
  • You may only apply/test once for this posting.
  • Your results will be provided via email.

Benefits

Learn more about our Total Rewards by watching this short video!


See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*


Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. 

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* 

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Supplemental Questions

01
Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 3 for one or more years full-time?
  • Yes
  • No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess progressively responsible and varied office management or staff work which includes experience in personnel management, budgeting, or procurement?
  • Yes
  • No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many years of full-time experience in progressively responsible and varied office management or staff work in public or private organization do you possess?
  • 6 years or more
  • 5 but less than 6 years
  • 4 but less than 5 years
  • 3 but less than 4 years
  • 2 but less than 3 years
  • 1 but less than 2 years
  • Less than 1 year
  • None
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
  • Master's degree or higher
  • Bachelor's degree
  • Some coursework
  • None
08
If you have not completed college coursework in one of the fields listed in the previous question, how much college coursework have you completed in another field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
  • 120 credits or more
  • 90 but less than 120 credits
  • 60 but less than 90 credits
  • 30 but less than 60 credits
  • Less than 30 credits
  • None
09
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.
  • Yes
10
WORK BEHAVIOR 1 – PROGRAM DEVELOPMENT

Prepares, manages, and implements the State Civil Service Commission’s budget and fiscal accounting operational programs in alignment with the Commission’s strategic plan, goals, and objectives.

Levels of Performance

Select the Level of Performance that best describes your claim.
  • A. I have experience PREPARING, MANAGING, and IMPLEMENTING budget and fiscal accounting operational programs.
  • B. I have experience PREPARING, MANAGING, or IMPLEMENTING budget and fiscal accounting operational programs
  • C. I have experience PREPARING, MANAGING, or IMPLEMENTING plans/programs NOT related to budget and fiscal accounting operational programs.
  • D. I have successfully completed college-level coursework related to plan/program development or plan/program management.
  • E. I have NO experience or coursework related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. Your experience developing or implementing plans/programs--specify the area.
  3. Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
  1. College/University
  2. Course Title
  3. Credits/Clock Hours
13
WORK BEHAVIOR 2 – TECHNICAL ASSISTANCE

Provides technical assistance and consultative services to the Office of the Budget, Comptroller’s Office, local agencies, contract agencies, and other state and federal agencies involved in the activities of the Commission to explain applicable laws, regulations, business practices, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations.

Levels of Performance

Select the Level of Performance that best describes your claim.
  • A. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions AND resolving issues or complaints.
  • B. I have experience interacting with individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions BUT referred issues or complaints to someone else for resolution.
  • C. I have successfully completed college-level coursework related to public speaking, public relations, or communication.
  • D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. your experience interacting with individuals, including whom and for what purpose.
  3. Your experience answering general questions.
  4. Your experience resolving issues or complaints.
  5. Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
  1. College/University
  2. Course Title
  3. Credits/Clock Hours
16
WORK BEHAVIOR 3 – WRITTEN COMMUNICATION

Writes reports, manuals, agendas, letters, training materials, policies/procedures, and responses to correspondence related to budget and fiscal accounting operational matters, as well as other job functions. Documents include, but are not limited to, budget hearing materials, rebudget requests, expenditure reports, and budgetary requirements. Formats documents for review, approval, and distribution to a variety of audiences.

Levels of Performance

Select the Level of Performance that best describes your claim.
  • A. I have experience writing reports, manuals, policies, or procedures related to budget and fiscal accounting operational matters. I was responsible for the accuracy and final content of the documents.
  • B. I have experience writing reports, manuals, policies, or procedures to provide information not related to budget and fiscal accounting operational matters. I was responsible for the accuracy and final content of the documents.
  • C. I have experience writing reports, manuals, policies, or procedures to provide information. Someone else was responsible for the final content of the documents.
  • D. I have successfully completed college-level coursework related to technical or business writing.
  • E. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. Your experience composing written information/documents/correspondence - specify the topic(s).
  3. The type(s) of documents and topic(s) you prepared - specify the topic(s).
  4. Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
  1. College/University
  2. Course Title
  3. Credits/Clock Hours
19
WORK BEHAVIOR 4 – SUPERVISION

Perform the full range of supervisory duties. This includes delegating and reviewing work; establishing priorities and timeframes for completion of work; monitoring time and attendance; approving leave; evaluating employee performance; interviewing and recommending selection of applicants for hire or promotion; and identifying training needs and providing training to staff.

Levels of Performance

Select the Level of Performance that best describes your claim.
  • A. I have experience performing the full range of supervisory duties which included delegating work; approving leave; evaluating employee performance; and interviewing and recommending applicant selection.
  • B. I have experience as a lead worker which includes reviewing work for accuracy and timeliness and providing training to staff.
  • C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.
  • D. I have NO experience or training related to this work behavior.
20
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. Your duties as a supervisor (evaluating employee performance, approving leave, etc.).
  3. Your duties as a lead worker (reviewing work for accuracy, providing training, etc.).
  4. Your specific responsibilities.
21
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
  1. Training Source
  2. Course Title(s)
  3. Credits/Clock Hours
22
WORK BEHAVIOR 5 – QUALITY ASSESSMENT

Evaluates the State Civil Service Commission’s program performance to ensure that the Commission’s mission, vision, and goals are achieved. Determines required performance measure data and tracks the source, frequency, and contact information associated with the data. Utilizes performance measure results to develop metrics and operational objectives, refine procedures, and implement improvements to enhance outcomes and support the Commission’s goals.

Levels of Performance

Select the Level of Performance that best describes your claim.
  • A. I have experience evaluating program performance to ensure that goals are achieved. I developed and implemented objectives and improvements to enhance outcomes and support organizational goals.
  • B. I have experience evaluating program performance to ensure that goals are achieved. I made recommendations for new objectives and improvements in support of organizational goals; however, someone else implemented them to enhance outcomes and support organizational goals.
  • C. I have successfully completed college level coursework related to program evaluation or training and development.
  • D. I have NO experience or training coursework related to this work behavior.
23
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. Your experience evaluating program performance to ensure consistent delivery of high-quality services.
  3. The recommendations you made.
  4. Your level of responsibility.
24
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
  1. Training Source
  2. Course Title(s)
  3. Credits/Clock Hours
25
WORK BEHAVIOR 6 – PURCHASING

Administers purchasing, procurement, and contract policy and procedures, as well as supplies management for the Commission. Reviews and approves all agency requests for purchasing commodities, services, and equipment through the use of the SAP purchasing and procurement modules.

Levels of Performance

Select the Level of Performance that best describes your claim.
  • A. I have experience reviewing requests for purchasing commodities, services, and equipment. I was responsible for approving or denying the purchasing requests.
  • B. I have experience reviewing requests for purchasing commodities, services, and equipment. Someone else was responsible for approving or denying the purchasing requests based on the information I gathered.
  • C. I have successfully completed college level coursework related to procurement, purchasing, or asset management.
  • D. I have NO experience or coursework related to this work behavior.
26
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
  1. The name(s) of the employer(s) where you gained this experience.
  2. Your experience reviewing requests for purchasing commodities, services, and equipment.
  3. Your experience approving or denying purchase requests.
27
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
  1. Training Source
  2. Course Title(s)
  3. Credits/Clock Hours

Required Question

Agency Information

EmployerCommonwealth of PennsylvaniaAddress 613 North Street

Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov
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About Commonwealth of Pennsylvania

Commonwealth of Pennsylvania
Dauphin County or Harrisburg
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