Director of Ballpark Operations | Full-Time | Tsongas Center (UMass - Lowell)

Oak View Group is seeking a Director of Ballpark Operations to oversee the daily operations of LeLacheur Park, a 5,000-seat outdoor baseball stadium and multi-purpose venue on the campus of UMass Lowell. The Director of Ballpark Operations is responsible for the overall coordination and day-to-day management of LeLacheur Park. This position serves as the primary operational liaison between the venue, tenants, clients, and internal departments to ensure the facility is maintained and operated at a high standard. This Director oversees event planning, facility scheduling, tenant relations, financial performance, and coordination of operations, maintenance, grounds, and guest services. This position works closely with the General Manager to develop operating budgets, improve operational efficiencies, maximize facility utilization, and deliver exceptional experiences for tenants and guests.

This role pays an annual salary of $65,000-$75,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance; 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 30, 2026.

Facility Operations

• Assist with the overall management and operation of LeLacheur Park.
• Coordinate daily activities with Operations, Maintenance, Grounds, Security, and Parking.
• Ensure the facility is event-ready and maintained to venue standards.
• Identify operational improvements and implement best practices.

Tenant Relations

• Serve as the primary venue contact for the UML Baseball team, the Lowell Spinners, and other tenants.
• Coordinate operational meetings and event planning.
• Resolve operational issues while maintaining positive tenant relationships.
• Ensure lease obligations and operational responsibilities are fulfilled.

Event Management

• Oversee planning and execution of non-game events and facility rentals.
• Coordinate staffing plans with internal departments.
• Serve as Event Manager for assigned events.
• Ensure successful execution of events from advance planning through settlement.

Facility Rentals & Booking

• Manage inquiries and scheduling for facility rentals.
• Prepare contracts and rental agreements.
• Coordinate client communications and event logistics.
• Work with Finance to ensure timely invoicing and collections.

Financial Management

• Assist in preparing and managing annual operating budgets.
• Monitor event profitability and departmental expenses.
• Review settlements and financial reports.
• Identify opportunities to increase revenue and reduce expenses.

Staff Leadership

• Coordinate activities of full-time and part-time event staff.
• Work collaboratively with department managers to ensure staffing needs are met.
• Support hiring, onboarding, and training efforts as needed.
• Foster a positive, team-oriented work environment.

Administration

• Maintain event calendars and operational documentation.
• Prepare reports and operational summaries.
• Ensure compliance with venue policies and university procedures.

Event & Risk Management

• Oversee facility readiness for events, including cleaning, setup, and compliance with safety and security standards.
• Maintain OSHA compliance, risk management, and emergency procedures.
• Support campus-wide OVG events as needed (Tsongas Center, Campus Recreation Center, etc.).

• Bachelor’s degree or equivalent industry experience required.
• 5-7+ years of experience in facility or stadium operations, including scheduling, budget management, and staff supervision.
• Strong background in venue management preferred.
• Proven ability to manage budgets, venue calendars, and tenant relations.
• Supervisory experience with full-time and part-time staff.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite; ability to learn scheduling and budget software.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Physical ability to perform hands-on facility tasks, including lifting heavy objects, climbing, and working outdoors in all New England weather conditions.
• CPR/AED certification (or ability to obtain within 3 months of hire).