Director of Enterprise Consumer Research (537131)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

As the senior leader for enterprise and brand consumer analytics, this role serves as a unifying force that advances ADUSA’s and our banner’s data-driven understanding of customers. The leader sets the vision for enterprise customer analytics, translating the company’s growth ambition into actionable insights derived from behavioral, transactional, and operational data across all brands. They own foundational analytics assets, including customer measurement frameworks, dashboards, and advanced analytics models, providing a centralized, data-driven point of view on the customer for ADUSA and its banners.

By partnering closely with Strategy and senior leaders, this role embeds analytics into U.S.-level priorities and longterm initiatives. They will also build and develop a high-performing analytics team, strengthening enterprise capability and enabling scalable, insight-driven decision-making across the organization. 

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.  Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME, and Hyattsville, MD.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities 

• Sets the vision and direction for enterprise customer analytics in support of the Growing Together Strategy and ADUSA Critical Priorities, and translates to banners as relevant
• Owns analytics methodologies, standards, and governance to ensure consistency, scalability, and accuracy across enterprise and brand analytics efforts
• Leads and evolves measurement frameworks, including customer and critical priority KPIs, behavioral analytics, and performance tracking systems
• Owns the development and application of advanced analytics, including segmentation, forecasting, attribution, and predictive modeling
• Translates complex data into clear, actionable insights that inform enterprise and brand strategy and decision-making
• Provides a centralized view of customer behavior by synthesizing insights across data sources and analytics initiatives
• Ensures analytics proactively supports data-driven and customer-obsessed decision-making across the organization
• Partners with Strategy, Tech, and Data teams to embed analytics into U.S.-level priorities, planning, and long-term initiatives
• Leads a customer analytics team, including hiring, development, and performance management
• Establishes shared analytics tools, best practices, and governance to minimize duplication and drive efficiency across brands 

Qualifications

• Bachelor’s degree in data science, business, economics, statistics, or related field; MBA or advanced degree strongly preferred
• 10+ years of experience in customer analytics, marketing analytics, or consumer insights, with enterprise or multi-brand scope
• Proven track record of defining and leading enterprise customer analytics strategies that drive measurable growth and business impact
• Deep expertise in customer analytics methodologies (e.g., segmentation, lifecycle analytics, attribution, forecasting, predictive modeling)
• Experience building and governing enterprise measurement frameworks, KPIs, and cross-business analytics standards
• Exceptional ability to translate complex, multi-source data into clear, actionable insights for senior leadership
• Demonstrated success influencing senior stakeholders and building high-performing teams within complex, matrixed organizations 

ME/NC/PA/SC Salary Range: $139,120 - $208,680 

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. 

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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.