Director - Product Management

• Lead the strategy, development, and evolution of enterprise targeting, decisioning, and data services platforms that enable customer acquisition, marketing, sales, and analytics.

• Define and execute the product vision, strategy, and multi-year roadmap for AI-enabled targeting, decisioning, and activation capabilities, aligning investments with business and enterprise priorities.

• Partner with Marketing, Sales, Data Science, Technology, and Enterprise stakeholders to deliver AI-enabled products and data capabilities that accelerate customer acquisition, lead management, and revenue growth.

• Drive modernization of targeting and activation platforms through cloud-native technologies, APIs, AI/Generative AI, workflow automation, and next-generation data services.

• Establish product governance, platform performance metrics, and data quality standards to ensure scalability, reliability, responsible AI adoption, and operational excellence.

• Build and manage strategic relationships with external data, technology, and AI providers while optimizing platform capabilities and business value.

• Lead and develop a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement.

         Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent experience. 
• 8+ years of experience leading enterprise data platforms, data products, or data services. 
• Experience defining product strategy, roadmap, and delivery for enterprise data platforms. 
• Experience leveraging Generative AI technologies to develop innovative products, automate workflows, or enhance business capabilities. 
• Strong analytical, strategic thinking, project management, and stakeholder management skills, with the ability to translate business needs into scalable data solutions. 

• Experience working within Scaled Agile Framework (SAFe), Lean Portfolio Management, or similar Agile delivery methodologies, with a demonstrated track record of flexibility, resilience, and a strong can-do attitude

  Preferred Qualifications

• Knowledge of AI and Machine Learning applications for marketing, targeting, and customer engagement. 
• Experience managing strategic technology and data vendor relationships. 
• Proven ability to influence and collaborate across cross-functional teams in a complex, matrixed organization. 

• Experience with cloud-based data platforms (e.g., GCP, Azure) and modern data technologies.

   

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.