Fidelity Investments
Westlake or Durham or Merrimack

Director, Software Engineering- Contact Center Platform

HybridPosted Apr 3, 2026

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Job details

Location
Westlake or Durham or Merrimack
Work type
Hybrid
Posted
Apr 3, 2026
Apply on
fmr.wd1.myworkdayjobs.com

About this role

10+ years IT experience with leadership in contact center or real-time communications; enterprise-scale contact center delivery; telephony/open-source voice tech; cloud-native, microservices; DevOps, CI/CD; strong leadership and stakeholder skills.

What you'll do at Fidelity Investments:

  • lead engineering
  • define architecture
  • drive migration

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About Fidelity Investments

Fidelity Investments
Westlake or Durham or Merrimack