Director, Technology Delivery Center of Excellence/PMO

Director, Technology Delivery Center of Excellence/PMO

Leads the Technology Delivery Center of Excellence (COE) and PMO by defining and
communicating the COE vision, strategy, operating model, governance, and KPIs to standardize
delivery across the enterprise. Oversees enterprise program and portfolio management —
including intake, prioritization, stage-gates, tooling, reporting/dashboards, and
post‑implementation reviews — to ensure projects meet scope, schedule, budget, and value
targets. Partners with business, technical, and executive stakeholders to align investments, shape
resource and budget plans, manage cross-functional dependencies, and drive adoption and
change management. Provides leadership, coaching, and capability-building for PMO and delivery
teams to sustain consistent delivery practices and continuous improvement

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

By ""Caring for Systems that Care for People"", BJC HealthCare Information Services (IS) is a key enabler of the mission, strategy and operating excellence that is associated with BJC HealthCare. Information Services is comprised of over 650 individuals working together to provide effective delivery of system development, implentation and support as well as strategic IT planning and analysis to BJC's Hospitals and health Service Organizations.

Role Purpose

Leads the Technology Delivery Center of Excellence (COE) and PMO by defining and communicating the COE vision, strategy, operating model, governance, and KPIs to standardize delivery across the enterprise. Oversees enterprise program and portfolio management —including intake, prioritization, stage-gates, tooling, reporting/dashboards, and post‑implementation reviews — to ensure projects meet scope, schedule, budget, and value targets. Partners with business, technical, and executive stakeholders to align investments, shape resource and budget plans, manage cross-functional dependencies, and drive adoption and change management. Provides leadership, coaching, and capability-building for PMO and delivery
teams to sustain consistent delivery practices and continuous improvement.

Responsibilities:

• Define and communicate the COE and PMO vision, strategy, and operating model to align technology delivery with organizational priorities
• Provide leadership, coaching, and development for PMO and delivery team members to build capability and consistent delivery practices
• Establish governance, standards, and KPIs for program and portfolio performance to drive continuous improvement
• Shape budget, staffing and resource plans in partnership with senior leaders to meet portfolio objectives

• Oversee enterprise program management activities, ensuring projects follow standardized methodologies and achieve scope, timeline, and budget targets

• Manage portfolio intake, prioritization, and stage-gate processes to optimize value delivery and risk management

• Develop and maintain delivery tooling, reporting, and dashboards to provide transparency into program status and performance

• Drive post-implementation reviews and lessons-learned processes to improve future delivery outcomes

• Partner with business unit leaders to translate strategy into prioritized initiatives and coordinate cross-functional dependencies
• Serve as a principal point of contact for executive-level reporting and decision support on portfolio trade-offs and resource allocation
• Advocate for change management and adoption practices to realize benefits from delivered solutions

Minimum Requirements

Education:

• Bachelor's Degree

Experience:

• 7 or more years of experience leading technology delivery, program or PMO functions

Preferred Requirements

Education:

• Master's Degree

Experience:

• 10 or more years of experience leading enterprise technology programs with demonstrated PMO establishment or transformation

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer