Director- Warehouse Operations

About the job

Louis Vuitton America is seeking a Director of Warehouse Operations who will be responsible for overseeing and optimizing the performance, service levels, and cost-effectiveness of our distribution network across four key distribution centers (DCs) in the United States & Canada.

This role requires a strategic thinker with a strong operational background, capable of driving innovation and continuous improvement for our replenishment services to retail stores. A significant aspect of this position involves managing relationships with our Third- Party Logistics (3PL) providers, ensuring contractual internal stakeholders, including Supply Chain, Retail, Digital, and Finance to align distribution strategies with overall business objectives.

Strategic Leadership & Performance Management

• Develop and execute strategic plans for warehouse operations that align with company goals for service, cost, and growth.
• Establish, monitor and analyze key performance indicators (KPIs) for all DCs, focusing on operational efficiency, service levels, and cost control.
• Implement robust performance management processes to drive continuous improvement across the distribution network
• Oversee the achievement of service level agreements (SLAs) with retail stores, ensuring timely and accurate replenishment.

Job responsibilities

3PL Vendor Management

• Manage all aspects of the relationship with 3PL providers operating our four DCs, including performance reviews, budgeting, balance load vs capacity and issue resolution.
• Ensure 3PLs adhere to agreed upon operational standards, service levels, and cost targets.
• Develop and implement joint improvement initiatives with 3PL partners to optimize operations and enhance service.

Innovation & Continuous Improvement

• Identify and implement innovative solutions and technologies to enhance warehouse efficiency, service qualify, and cost effectiveness
• Lead initiatives to improve replenishment processes for retail stores, leveraging best practices and cutting-edge logistics solutions
• Foster a culture of continuous improvement within the warehouse operations team and with 3PL partners.

Stakeholder Collection

• Collaborate closely with the Supply Chain team to optimize inventory flow, warehousing strategies and overall logistics network design.
• Partner with Retail leadership to understand store needs and challenges, ensuring distribution services meet their requirements
• Work with Digital team to ensure timeliness of deliveries especially in peak moments
• Engage with the Finance department to manage budgets, control costs, and ensure financial accountability across all DC operations

Profile

The ideal candidate will possess the following:

• 10+ years progressive experience in Warehouse Operations Management, including multi-DC environments.
• Proven success in managing 3PL relationships and contracts.
• Strong expertise in warehousing best practices, inventory management, logistics technology, and supply chain principles.
• Demonstrated ability to drive operational excellence, cost reduction, and service level improvements.
• Experience with US and Canadian distribution networks highly desirable.
• Exceptional analytical, problem-solving, and decision-making skills.
• Outstanding communication, negotiation, and interpersonal skills, fostering effective stakeholder collaboration.
• Ability to travel regularly to DC locations.

The appointed candidate will be offered a base salary within the range of USD $170,000- $200,000 a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.

• Please note that restrictions may apply to part-time employees

The position requires 4 days per week on site in the Louis Vuitton Corporate Office, located in the heart of Midtown, Manhattan.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.