DISPATCH SUPERVISOR

Minimum Requirements

• Possess good judgment - must pass the job description physical capacity functions test.
• High School Diploma a must.
• 2 years dispatching experience or knowledge of the cement/construction or trucking business
• Valid State of Hawaii driver’s license, Class 3 or higher. Acceptable driving record.
• Knowledge of basic computer skills to include MS Office programs.
• Must submit and pass a drug screening and security background check. Obtain a TWIC security card.

Preferred Requirements

• 1 year mechanical experience
• Associates degree
• JD Edwards expertise.
• 2 years supervisor experience
• Lean Six Sigma “Green Belt” Certified

Duties and Responsibilities

• Supervises bulk loading operations at the Kalaeloa Terminal to ensure on time delivery rate goals.
• Ensures dispatchers conduct daily maintenance checks and report equipment issues immediately to the Operations Manager.
• Inspects plant equipment to ensure continuous operation.
• Coordinates bulk loading operations with the Operations Manager particularly as it pertains to PM, repairs and out of normal hours of dispatch coverage.
• Oversees terminal housekeeping.
• Ensures all contract truckers conform with terminal safety rules.
• Oversees the DOT tractor/trailer compliance program.
• Performs site inspections to identify and correct any unsafe conditions.
• Maintains accurate dome cement inventory. Manages like shipments to ensure same quality product per customer demands.
• Simple troubleshooting of material distribution mechanical problems. Monitor and discuss distribution problems and maintenance schedules with co-workers and supervisors.
• Supervises dispatchers, which includes handling employee time cards, performance management, personnel scheduling and mentoring IAW Company policies and the Collective Barging Agreement.
• Hire and train new dispatchers to meet Division certification standards.
• Tracks and reports all cement inventory reports to include Neighbor Island and CIP.
• Tracks and reports all Division efficiency goals.
• Manages Cement Ship Reconciliation process.
• Conduct visits with new and existing customers support logistical need.
• Manages fly ash and other division commodity bulk deliveries.
• Manages bulk vessel Bill of Ladings and costs associated with Ship Operations.
• Processes and posts required information on all Oahu sales delivery tickets to ensure accurate invoice billing via JWS.
• Work a flexible schedule according to operational requirements.
• Initiates and maintains customer relations and provides resolution to all bulk delivery needs.
• Monthly reporting to the Operations Manager.
• Certifies all new truckers on the company’s plant safety procedures.
• Must obtain a Weigh Master License.
• Reports all safety incidents pertaining to contract truckers.
• Develops and maintains Division and contractor accident reports.
• Performs drug and alcohol tests.
• Enforces company rules, policies and regulations and maintains a clean and safe work area.
• Communicate effectively and work with difficult people under high stress situations. Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations & act courteous/respectful of others.
• Meet tight project deadlines while maintaining quality results.
• Executes Kina Ole (Lean Six Sigma Projects).
•  Always works safely and takes action to prevent any and all unsafe actions, processes and behaviors.  Ensures company safety goals are achieved and be a role model of company safety and environmental policies, procedures and behaviors.
• Promotes company’s Mission and Vision statements.

Knowledge, Skills, and Abilities

• Good written and verbal communication skills.
• Utilization of company computer, various software programs and other office equipment. Use of IT products to manage deadlines, communicate with others, and develop spreadsheets (e.g. EXCEL).
• Can perform Grade 3 Dispatcher tasks.
• Must be able to communicate clearly and professionally with customers, suppliers, inspectors, and co-workers.
• Must understand and follow written and oral instructions. Must be able to read and comprehend equipment and operations manuals.
• Lean Six Sigma “Green Belt” Certification
• Able to work in varying environments, from air-conditioned office to dusty, noisy field conditions.
• Be physically able to climb stairs and ladders or other physically demanding tasks necessary in performing field inspections up to 80ft high.
• Must possess valid Hawaii State Driver’s License.
• Able to work a flexible schedule, to include holidays and weekends, according to operational requirements.
• Must be able to work in a non-smoking workplace.